Full job description

A hands-on IT Operations Manager role reporting directly to the CIO, with full ownership of IT operations, information security, and data privacy. You’ll drive system reliability, lead vendor management, and play a key role in shaping Microsoft 365 and AI strategy within a fast-paced, high-growth environment.


Client Details
This opportunity is with a well-established, medium-sized organisation in the business services industry. The company is known for its focus on delivering high-quality services and fostering a culture of innovation and operational excellence.
Description


*Manage and resolve IT incidents and service requests within SLA, coordinating with a third-party MSP
*Oversee MSP performance, ensuring service delivery and continuous improvement
*Own IT asset management, including procurement and lifecycle tracking of hardware
*Lead and optimise the Microsoft 365 environment, including Intune, Defender, identity and access management, and compliance
*Configure and support SaaS business applications across the organisation
*Streamline Joiner, Mover, Leaver processes and ensure efficient onboarding/offboarding
*Support and maintain communication platforms such as Teams, RingCentral and Slack
*Manage DNS, email security and domain reputation (SPF, DKIM, DMARC)
*Oversee office technology infrastructure including networks, Wi-Fi and new office setups
*Drive InfoSec maturity aligned to CIS framework, including risk management and policy development
*Maintain Cyber Essentials Plus certification and deliver security awareness training
*Ensure compliance with data protection regulations, including SARs and RTBF processes
*Lead and deliver Microsoft Copilot and AI initiatives
*Collaborate with application teams on SaaS, SharePoint and Power Automate solutions


Profile
A successful IT Manager should have:
*5+ years’ experience in a similar hands-on IT operations role
*Strong background in service desk and IT operations environments
*Extensive experience with Microsoft 365 and Windows endpoint management
*Proven experience managing IT within a fast-growing, global business
*Ownership experience across InfoSec and data protection
*Strong understanding of identity management, endpoint security and SaaS ecosystems
*Experience working with MSPs and managing vendor relationships
*Degree (2:1 or above) in a relevant field
*ITIL certification (v3 or v4) desirable
*Microsoft certifications desirable


Job Offer
*A competitive salary range of £65,000 to £70,000 per annum.
*A permanent position offering stability and growth opportunities.
*Comprehensive benefits package to support your well-being.
*An opportunity to work in a medium-sized organisation within the business services industry.
*A collaborative environment that values innovation and technical expertise.
If you are ready to take the next step in your career as an IT Manager, we encourage you to apply today!