Full job descriptionReservations / Workplace Coordinator
London HYBRID (2 days at home)
Hours: Monday to Friday, 8:30am–4:30pm
Reservations / Workplace Coordinator in London at a leading international professional services organisation who are seeking a polished and service-focused Workplace Coordinator to join their London team.
The role will involve supporting internal and external customers in a fast-paced virtual environment through telephone, email and live chat. One day per week will typically be spent onsite, working alongside the local Workplace Experience team and supporting reception, visitors and meeting room operations.
The working pattern may vary depending on business requirements, so flexibility will be important.
Key Responsibilities
Providing a warm, professional and high-touch service to internal and external customers
Responding to enquiries through telephone, email and live chat
Managing requests efficiently and directing enquiries to the appropriate department or resource
Welcoming visitors and ensuring they receive a seamless arrival experience
Supporting reception operations when working onsite
Preparing conference and meeting rooms ahead of use
Creating positive workplace experiences for employees, clients and guests
Acting as a link between customers and Workplace Experience teams across different offices
Collaborating with other departments to resolve requests smoothly
Providing accurate information and updates throughout the customer journey
Using initiative to assess situations and take appropriate action
Taking ownership of team responsibilities and supporting colleagues during busy periods
Building positive relationships with colleagues, visitors and internal customers
Maintaining consistently high service standards across both virtual and onsite support
Candidate Requirements
Excellent written and verbal communication skills
Strong customer service experience and a genuine desire to exceed expectations
Confidence communicating by telephone, email and online chat
The ability to remain calm and professional in a fast-paced environment
Good judgement and the confidence to act without constant supervision
A collaborative and flexible approach
Strong attention to detail
A high school diploma or equivalent qualification
Previous Experience
Experience in one or more of the following areas would be advantageous:
Corporate reception or front of house
Workplace or office services
Hospitality or guest services
Inbound customer service or contact centre support
Technology-based customer support
Administration within a professional services environment
Fluency in English is required. Additional proficiency in German, French, Spanish or Italian would be advantageous but is not essential.