Full job description

Job Title: Income Manager (General Needs)
Contract Type: Permanent
Salary: £55418.93 per annum (£61251.50 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday - Friday
Location: Carlisle, Cumbria Irvine, North Ayrshire, Leicester / Hybrid


If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.


The difference you will make as Income Manager


In this role you will deliver an effective Income Management in general needs housing throughout the UK by ensuring the Income teams provide a high quality, effective customer service. Champion a strong ethos of partnership working to support strategic goals and support the Head of Income Management to embed a balanced culture of income protection and tenancy sustainment through prevention, early intervention and recovery strategies.


About you


We are looking for someone with:
*Experience of leading and managing teams within a housing environment within a debt collection call centre.
*Experience of successfully leading, managing and motivating teams including managing team performance in a remote and agile way. Evidence of effectively managing a key service provision within a complex multi-site organisation.
*Proven track record of effective stakeholder management, both internally and external to the organisation.
*Up to date knowledge of legislation, regulations and standards relating to social housing and income management, welfare reform and Universal Credit.
*Results driven with strong analytical skills and experience of providing meaningful management information. Commercially aware with a focus on continuous improvement and the ability to drive change.
*Customer focused and lives Riverside values


Why Riverside?


At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.


We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.


Working with us, you’ll enjoy:
*Competitive pay & generous pension
*25 days holidays plus bank holidays
*Flexible working options available
*Investment in your learning, personal development and technology
*A wide range of benefits


Diversity and Inclusion at Riverside:


We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.


This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.


Applications may close before the deadline, so please apply early to be considered.