Full job descriptionThis temporary Customer Service Advisor position in Chester offers an excellent opportunity to work in the not-for-profit sector. The role involves assisting customers with their queries, providing high-quality support, and ensuring customer satisfaction.
Client Details
This organisation is a small-sized organisation that prioritises delivering meaningful services to its stakeholders.
Description
*Respond to customer enquiries via phone, email, and other communication channels promptly and professionally.
*Provide accurate information and advice tailored to customer needs.
*Maintain detailed and accurate records of customer interactions and resolutions.
*Work collaboratively with internal teams to address and resolve customer concerns.
*Ensure compliance with organisational policies and procedures.
*Identify opportunities for service improvement and share feedback with relevant teams.
*Support the delivery of key projects and initiatives within the customer service department.
*Uphold the values and mission of the not-for-profit sector in all interactions.
Profile
A successful Customer Service Advisor should have:
*Proven experience in a customer service role.
*Strong communication and interpersonal skills.
*Ability to handle queries with empathy and professionalism.
*Attention to detail and excellent organisational skills.
*Proficiency in using customer service software or CRM systems.
*A problem-solving mindset and a proactive approach to challenges.
*A commitment to delivering exceptional customer service.
*Can commit to a temporary opportunity.
Please note we can only accept applications of candidates who are immediately available and can start without notice.
Job Offer
*Competitive hourly pay & weekly pay.
*Mon - Fri working patterns.
*Immediate start.
*Chance for extension.