Full job descriptionTravel Cruise Operations and Product Support Executive
Base Salary £32,000 + Bonus + Great Benefits
Fully remote within the UK
Our client is an award-winning tour operator who is a specialist in escorted tours to worldwide destinations.
Due to record growth and expansion, they are now recruiting a Travel Cruise Operations and Product Support Executive to join their cruise touring team.
This is a pivotal role, being part of the operations team dedicated to looking after everything once the booking has been made and providing the best customer service possible to their clients and travel agent partners.
To be considered, candidates must have previous experience gained in an operations based role within the travel industry, knowledge of the cruise or touring sectors is preferred.
This role is offered on a hybrid basis within the UK only.
Travel Cruise Operations and Support Executive Duties and Responsibilities:
Managing incoming bookings and cancellations
Monitoring upcoming tour departures from an operational perspective
Collecting and uploading passenger details into booking systems ensuring accuracy of personal information, travel documents, preferences, and special requirements
Creating customers final documents, reviewing for accuracy, consistency, and minor details.
Uploading itineraries into internal systems to format and organize for customer final documents
Liaising & managing relationships with suppliers ensuring competitive rates and accurate quotes
Designing itineraries for the cruise extension department
Researching innovative ideas for new products
Communicating with internal and external partners
Travel Cruise Operations and Product Support Executive Experience Required:
Previous experience in a similar operations/support role within the travel industry is essential within cruising or touring
Highly customer-focused
Excellent written and verbal communications skills
Ability to plan & prioritise effectively, well organised
Strong interpersonal skills
Travel Cruise Operations and Product Support Executive Base Salary and Benefits:
Base Salary to £32,000
Up to 20% bonus annually
Fully remote within the UK
23 days holiday a year plus your birthday off
Opportunity for a fully paid staff travel trip (with 5 x staff travel additional leave days) each year
5% company contribution to pension scheme
Company annual profit share payout for all employees
Subsidised gym membership
To apply for the Travel Cruise Operations and Product Support Executive, please email your CV for consideration and a member of the team will be in touch to discuss the role and company in more detail.