Full job descriptionWe’re looking for a Customer Service & Export Administrator to join our team and play a key role in ensuring excellent service for our customers across the UK and international markets.
This is a fantastic opportunity for someone with strong organisational skills, export administration experience, and a passion for delivering outstanding customer service, to be part of our business - manufacturing and distributing world class malt.
What You’ll Be Doing
As part of our Customer Service team, you’ll be responsible for managing customer orders from receipt through to delivery, ensuring a seamless experience every step of the way.
Key responsibilities include:
*Processing customer purchase orders into sales orders accurately and efficiently
*Liaising with Planning and Warehouse teams regarding product availability
*Coordinating transport bookings with our logistics partners
*Completing export and customs documentation
*Obtaining and processing external documentation, including Certificates of Origin and Phytosanitary Certificates
*Preparing and issuing final customer documentation
*Keeping customers updated on order and delivery progress
*Handling enquiries from customers, agents, and distributors
*Raising and progressing customer complaints in collaboration with the Customer Complaints Lead
*Supporting Sales Managers with customer sales data
*Assisting with sales quotations and logistics cost recovery charges
*Providing support and cover for colleagues during annual leave and absences
*Contributing positively to team objectives and continuous improvement initiatives
What We’re Looking For
The ideal candidate will:
*Enjoy working in a busy office environment with a strong customer focus
*Have experience preparing export shipping documentation
*Be a confident communicator, both by telephone and email
*Have excellent organisational and time management skills
*Be able to prioritise workload and meet deadlines
*Be flexible, adaptable, and happy to support colleagues when needed
*Demonstrate a friendly, professional, and positive attitude
*Be proficient in Microsoft Office applications
*Have experience with SAP (desirable but not essential)
We’re looking for someone who:
*Works collaboratively and supports colleagues
*Identifies issues and raises them proactively
*Demonstrates initiative and a solutions-focused mindset
*Treats everyone with fairness, respect, and professionalism
*Embodies our company values in everything they do
*Brings a positive, can-do attitude to work every day
What Muntons Offers
In return, we provide an excellent benefits package, including:
*Competitive salary, reviewed annually
*5% company pension contribution
*Health Cash Plan with Reward Scheme
*Life Assurance
*Company profit-based bonus
*Flexible working arrangements
*myStaffShop membership
Apply today, if you’re looking for a varied and rewarding role where you can make a real impact on customer satisfaction and export operations, we would love to hear from you.