Full job descriptionThe Temporary Customer Solutions Advisor will play a vital role in handling client interactions and resolving queries efficiently. This temporary position based in Andover requires a focus on delivering excellent customer service and ensuring client satisfaction.
Client Details
The company is a well-established organisation, known for its commitment to providing high-quality products and services. With a supportive work environment, this medium-sized company values operational excellence and customer-centric solutions.
Description
*As the Temporary Customer Solutions Advisor you will:
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*Respond to customer queries via phone, email, and other communication channels in a professional and timely manner.
*Maintain accurate and up-to-date records of customer interactions and resolutions.
*Collaborate with internal teams to resolve product or service issues effectively.
*Provide product information and guidance to customers as needed.
*Identify and escalate complex issues to the appropriate department for resolution.
*Ensure compliance with company policies and procedures during all customer interactions.
*Contribute to improving customer satisfaction and retention through proactive communication.
*Support the Customer Service department with administrative tasks as required.
Profile
A successful Temporary Customer Solutions Advisor should have:
*Previous experience in a customer service or support role.
*Strong communication skills, both written and verbal.
*Proficiency in using customer relationship management (CRM) software.
*An ability to multitask and prioritise workload effectively in a fast-paced environment.
*A customer-focused mindset and problem-solving skills.
*Attention to detail and accuracy in handling customer information.
Job Offer
*Competitive hourly pay
*Temporary position providing flexible start time.
*Opportunity to gain valuable experience.
*Supportive and collaborative work environment in Andover.