Full job descriptionOur company is a growing automotive business, incorporated 8 years ago specialising in vehicle sales and customer-focused automotive services. The company is committed to delivering quality vehicles and an excellent customer experience while expanding its presence in the market.
Role Overview
The Operations Manager oversees the full day-to-day operations of the dealership, ensuring all departments run efficiently, profitably, and in line with company standards. This role plays a key part in driving performance, improving processes, and maintaining high levels of customer satisfaction.
Key Responsibilities
*Oversee daily operations across sales, service, parts, and administration while ensuring smooth coordination between departments
*Monitor stock levels, vehicle sourcing, and inventory turnover to maintain optimal availability
*Support the sales team in achieving targets and improving conversion rates and profitability
*Manage budgets, control costs, and track financial performance including margins and expenses
*Ensure high standards of customer service and a professional customer experience
*Lead, motivate, and develop staff, including setting targets and conducting performance reviews
*Support recruitment, on boarding, and ongoing staff training
*Ensure compliance with health & safety standards, and company policies
*Maintain accurate documentation and ensure audit readiness
*Manage relationships with suppliers and service providers
*Identify operational inefficiencies and implement improvements to increase productivity and profitability
Requirements
*Experience in operations
*Strong leadership and team management skills
*Good financial and commercial awareness
*Excellent organisational and problem-solving abilities
*Sales revenue and gross profit
*Customer satisfaction
*Cost control and operational efficiency
*Staff productivity and retention