Full job description Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.
The Role
You will be responsible for managing the day-to-day scheduling/administration of the reactive and or planned repairs service in such a way that the performance customer service targets are continuously met.
Responsibilities
* Manage all resource planning activities to ensure maximum efficiency

* Enable K.P.I’s to be met weekly by ensuring all jobs and appointments are met

* Check K.P.I performance weekly and analyse service failures to implement solutions

* Audit performance weekly and any errors bought to your team’s attention. (These must be kept for monitoring purpose.)

* All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above

* Providing customer service to residents and customers

* Dealing with queries from residents, changing appointments

* Arranging appointments for residents

* Assist when required to undertake customer satisfaction surveys

* Attend meetings as requested and deliver service updates to your team at your internal meetings

* Participate in ensuring a positive team spirit within contract

* Making sure ID badges are worn and office attire is correct at all times

* Follow the company’s policies and procedures at all times

* Cooperate with colleagues from other Departments in a timely manner if and when necessary

* Assisting with people management issues

* Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

About You
* Call centre environment

* Maintenance/ repairs background

* Excellent Telephone Manner

* Customer Service focused

* Excellent Communication skills

* Ability to identify problems

* Ability to identify customers’ needs

* Willing to go the extra mile to deal with a difficult situation

* Ability to prioritise issues

* Ability to meet tight deadlines

* Ability to work under pressure

* Attention to detail

* Team player

* People Management

What We Offer
* Salary of up to £34,000 depending on experience, plus performance-related bonus

* Pension, medical scheme options and life assurance

* 25 days’ holiday + bank holidays

* Long-service awards recognising key milestones

* Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support

* Opportunities for development and progression across Axis CLC

* £2,000 refer-a-friend bonus after the referee passes probation

* 1 paid volunteer day

* 24/7 GP referral and wellbeing support service

Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.