Full job descriptionExperienced Clinic Receptionist & Client Coordinator


Location: Royton, Oldham (Office-Based)


Contract Type: Temporary, Part-time


Working Hours: 11.5 hours per week, as outlined below:


Friday: 8.45am – 4.45pm (including 30 min unpaid break)
Saturday: 9.00am – 1.00pm


Additional hours will likely be available from time to time to provide cover for annual leave and sickness absence within the Reception Team.
Please note, due to existing clinic schedules and patient appointments, the advertised hours are non-negotiable, and applicants must be available to work these hours.


Important Information
*Applicants must have previous receptionist, front-of-house healthcare administration experience.
*Applicants must have the unrestricted right to work in the UK.
*We are unable to provide Visa Sponsorship for this role.
*This is a fully office-based position in Royton, Oldham.
*Applicants must be able to commute to the clinic.
*Successful applicants may be required to cover annual leave and sickness absence for other reception team members.


About Physio Matters
Physio Matters provides specialist neurological and musculoskeletal (MSK) physiotherapy services, with over 25 years of experience delivering rehabilitation services within both community and clinic settings.
Our modern clinic in Royton, Oldham is home to our Business Support Team and features purpose-designed treatment areas for neurological and MSK physiotherapy.
Our multidisciplinary team includes:
*Specialist Neurological Physiotherapists
*MSK Physiotherapists
*Neurological Rehabilitation Coaches
*Business Support and Administration Staff
We are committed to delivering exceptional client care and are looking for an enthusiastic Receptionist and Client Coordinator to help provide a professional, welcoming, and efficient service to our clients, families, and referrers.


The Role
As the first point of contact for many of our clients, you will play a vital role in creating a positive experience from the very first interaction.
We are looking for someone who is organised, professional, confident, and able to thrive in a busy healthcare environment.


Key Responsibilities
*Providing a warm and professional welcome to clients and visitors
*Answering and managing incoming telephone enquiries
*Responding to emails and client enquiries efficiently
*Booking and managing appointments
*Processing client payments
*Maintaining accurate records and client information
*Supporting day-to-day administrative duties
*Ensuring the clinic reception area remains clean, tidy, and welcoming
*Working effectively with clinicians and the wider team
*Using Microsoft Office and clinic management systems confidently and accurately


Essential Requirements
*Minimum of 2 years’ experience in a receptionist, medical receptionist, healthcare administrator, or similar customer-facing role.
*Excellent verbal and written communication skills
*Experience managing appointment diaries and telephone enquiries
*Strong attention to detail and organisational skills
*Confident use of Microsoft Office applications, including Word and Excel
*Professional and friendly telephone manner
*Ability to work independently and prioritise tasks effectively


Desirable
*Previous experience within a physiotherapy environment
*Experience using appointment booking or practice management software


Benefits
*Competitive hourly rates
*Free uniform
*Comprehensive induction and mandatory training
*Ongoing support from an experienced multidisciplinary team
*Workplace pension scheme
*33 days holiday a year including Bank Holidays (pro rata)
*Internal CPD and training sessions
*Workplace supervision
*Staff Away Days and outings throughout the year
Following a successful probationary period:
*HealthShield - Health Cash Plan
*Subsidised in-house MSK Physiotherapy treatment


Please note, this role may involve occasional lone working within the clinic. However lone-working policies, procedures, and safety measures are in place to ensure the wellbeing and support of all staff.
Please Read Carefully Before Applying
You will need to submit a cover letter along with your application. This must include a supporting statement of no more than 300 words.
Your statement should briefly explain:
*Your relevant receptionist or front-of-house experience
*Your experience with appointment booking systems
*Why you would like to work with Physio Matters
Please use the subheading ’Receptionist Role - Supporting Statement’ just above the statement.
Applications that do not follow the above instructions will not be considered.
Closing Date
To streamline our recruitment process, we reserve the right to close this vacancy early should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.