Full job descriptionOperations Coordinator

Location: Borehamwood (Office-based)
Salary: £32K - £35k
Hours: Full-time, Monday to Friday, 8:00am–5:00pm
We are recruiting on behalf of a client for an experienced and highly organised Operations Coordinator to join a growing healthcare organisation based in Borehamwood.
This is an excellent opportunity for someone with experience in a GP practice environment who enjoys leading teams, improving processes and ensuring the smooth day-to-day running of operations.
Working closely with senior management, you’ll play a key role in supporting a team of healthcare operators, maintaining high service standards for GP practices and patients, and driving operational efficiency.
Key Responsibilities*Coordinate the day-to-day running of the healthcare operations team.
*Manage staffing levels, rotas, annual leave, sickness and operational cover.
*Support recruitment, onboarding and induction of new employees.
*Provide ongoing support, coaching and guidance to team members.
*Monitor performance, attendance and call quality, identifying training and development needs.
*Maintain training documentation, standard operating procedures and operational processes.
*Investigate operational issues and feedback, working with management to implement solutions.
*Provide support with EMIS and other healthcare systems.
*Build and maintain strong relationships with GP practices, suppliers and internal stakeholders.
*Identify opportunities to improve operational processes and service delivery.
About YouTo be successful in this role, you’ll have:
*Previous experience managing or supervising a team.
*Experience working within a GP practice or primary care environment.
*Working knowledge of EMIS.
*Excellent organisational skills with the ability to manage multiple priorities.
*Strong leadership and coaching abilities.
*Excellent written and verbal communication skills.
*The ability to remain calm and organised in a fast-paced environment.
*A proactive approach with excellent attention to detail.
Desirable Skills*Experience creating staff rotas and managing workforce planning.
*Good understanding of GP practice workflows and operations.
Benefits*Private health insurance.
*Free on-site parking.
*20 days’ annual leave plus bank holidays.
*Workplace pension scheme.
*Genuine opportunities for career progression within a growing organisation.