Full job descriptionA Private Banking institution are seeking a Lending Operations Assistant Manager to supports the Lending & Securities Manager in leading a high-performing operational team responsible for managing, safeguarding and simplifying lending and security activities throughout the lending lifecycle.
Overview
*Support the Lending & Securities Manager in leading and motivating the team
*Oversee daily workflow, resource allocation and service delivery standards.
*Support workforce planning and resource management to ensure service levels are maintained.
*Provide coaching, feedback and technical guidance to colleagues, escalating issues where appropriate.
*Support performance management activities, including objective setting, capability development and performance improvement
*Ensure efficient and accurate end-to-end processing of lending and security activities in accordance with regulatory, legal and internal requirements.
*Oversee workflow management, ensuring priorities are managed appropriately and activities are delivered within agreed service standards.
*Monitor service levels, workflow volumes, quality measures and operational performance indicators, using data and insight to identify trends, risks and opportunities for improvement.
*Maintain and enhance Standard Operating Procedures,Training & Competency documentation and Risk Control Self Assessments (RCSA)
*SME in reg surrounding regulated and unregulated lending and security
*Ensure compliance with FCA/PRA Conduct Rules, Consumer Duty requirements, internal policies and data security standards.
*Monitor control effectiveness, identifying trends, risks and opportunities to strengthen the First Line control environment
*Drive continuous improvement initiatives that simplify processes, improve customer outcomes and enhance operational efficiency.
*Support the delivery and embedding of change initiatives impacting Lending Operation
Experience Required
*Strong understanding of regulated and unregulated lending and security processes, including documentation, security perfection and associated risk considerations.
*Experience within a lending and securities financial services environment.
*Experience leading, supervising or developing colleagues within an operational environment.
*Ability to manage workflow, competing priorities and service delivery within a fast-paced environment.
*Ability to interpret lending documentation and security arrangements