Full job descriptionTechnical Consultant
Location: Remote
Employment Type: Full-Time (Part-Time also considered)
Salary: Competitive
We are seeking a talented and driven Technical Consultant to contribute to our continued growth and success. Working closely alongside the technical and sales teams, you will play a vital, client-facing role in delivering exceptional technical solutions. You will guide clients through their technical requirements – from pre-sales network design and consultancy to post-sales builds and configuration. The provision of these value-added, consultative services is what makes us stand out in the industry.
This is an excellent opportunity for an experienced professional with a deep understanding of wireless and networking, exceptional communication skills, and a genuine passion for delivering high-level technical customer support.
Key Responsibilities:
*Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients.
*Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs.
*Site Surveys and Design: Conduct wireless network design, surveying, and consultancy (requires the ability to travel to various UK-based customer sites).
*Documentation: Accurately document completed work for both internal records and client handovers.
*Systems Maintenance: Assist the existing technical team with maintaining and optimising internal systems.
*Thought Leadership: Create engaging technical content for social media and represent the company at industry conferences.
*Relationship Building: Engage in active vendor and client networking.
Core Services Delivered:
*End-to-end network design.
*Wireless design, site surveying, and advanced diagnostics.
*Pre-configuration of network equipment before client dispatch.
*Remote break-fix support and troubleshooting for customer network configurations.
Skills and Qualifications
Essential Requirements:
*Strong foundational understanding of networking principles.
*Proven expertise in Enterprise wireless networks and wireless design / implementation.
*Experience with dynamic routing protocols (OSPF and BGP) and IPv6.
*Previous experience providing dedicated end-user technical support.
*Familiarity with helpdesk or CRM software platforms.
*Outstanding communication skills and a highly personable approach.
Desirable Experience:
*Wireless design and diagnostics using Ekahau, Hamina or Sidos.
*Working knowledge of Proxmox virtualisation.
*Experience in Wireless ISP (WISP) design.
*MikroTik certification (Engineer level).
*Working knowledge of key vendors, including Ubiquiti, MikroTik and TP-Link.
Why Join:
*Professional Growth: Full vendor training provided to keep your skills sharp.
*Great Culture: Be part of a fast-growing business with a highly supportive, collaborative team environment and a strong industry reputation.
*Time Off: 25 days annual leave plus bank holidays.
*Future Security: Employer pension contributions.
If you have a background as a Network Engineer, Network Administrator, Systems Administrator, IT Consultant, Solutions Architect, or Technical Support Specialist and are ready to step into a dedicated Technical Consultant role, we would love to hear from you. Apply today!