Full job descriptionProgram Administrator/Coordinator
Location: Liverpool, UK
Hours: PT – 20 hours (5 day/week)


Job Summary: The Program Administrator/Coordinator will professionally and accurately represent Yoh at Yoh client sites who maintains and further develops the relationship with clients and on-site contractors. Serves as the first line of communication, service, support, and conflict resolution to our on-site contractors and facilitates issues/concerns for our clients.


Principal Responsibilities:
*Works on-site with contract staff, serves as the first line of communication for contractor issues including educating contractors on Yoh/Client policies and procedures, research issues regarding contractor pay, benefits, and time entry and escalates to supporting internal team as necessary.
*Prepare all onboarding documents and communicate changes to Internal support team. Coordinates the onboarding process with all parties.
*Prepares and facilitates extension and off-boarding paperwork requirements, partnering with the Program Manager and internal support teams
*Will work within the VMS technology system to manage the customer and contractor data, including providing reports to the client & Program Manager.
*Will assist with payroll and timekeeping activities, following up on approvals, timecard discussions/adjustments, Holiday, sick time, etc. & processing Miscellaneous billings as requested.
*May be required to facilitate and manage various auditing & administrative activities
*Assists the Program Manager with projects and requests as necessary.


Minimum Education:
*Required bachelor’s degree


Knowledge, Skills & Abilities:
*Excellent customer service & communication skills
*HR and Business acumen
*Knowledge of the recruiting industry and experience working in the recruiting industry
*Proficient with the use of the Microsoft Office Suite
*Knowledge of/experience with client’s industry
*VMS Technology Experience a + (Beeline)


Additional Skills:
*Capacity to think, concentrate and focus over long periods of time
*Ability to write complex documents in the [English] language
*Ability to read complex documents in [English] language
*Capacity to express thoughts orally (e.g., accurately, quick and loudly convey spoken instructions to workers)
*Capacity to reason and make sound decisions
*Ability to regularly perform all job functions at Company’s office or work site