Full job descriptionCustomer Operations Advisor
*Location: Broughton, Flintshire, CH4
*Salary: £12.81/hour, £26,644.80/annum (based on 40 hours per week)
*Job Type: Full-time
Join our team as a Customer Operations Advisor, where you will be instrumental in delivering both Stores and Customer Service functions within a highly regulated environment. This role is perfect for someone with a strong safety-first mindset, as it operates within a health & safety-focused setting that undergoes regular external audits.
Day-to-day of the role:
Stores Operations (Approx. 50%)
*Receive, check, store, and issue stock in accordance with company procedures.
*Maintain accurate stock records and support inventory control activities.
*Ensure the stores area is clean, organised, and compliant with health & safety standards.
*Support efficient material flow to minimise disruption to operations.
*Identify and report any stock discrepancies or damaged goods.
Customer Service (Approx. 50%)
*Serve as the first point of contact for customers and internal stakeholders.
*Respond professionally to enquiries, requests, and issues.
*Deliver polite, helpful, and solution-focused service.
*Collaborate with wider teams to meet customer and operational requirements.
Health & Safety
*Adhere to all site health & safety procedures and safe systems of work.
*Participate in frequent Health & Safety audits, including three audits per week conducted by Airbus.
*Proactively raise concerns, near misses, and improvement opportunities.
Required Skills & Qualifications:
*Previous experience in a stores, warehouse, or logistics environment.
*Demonstrable customer service experience.
*Strong awareness of health & safety responsibilities.
*Good communication skills.
*Reliable, organised, and able to work flexibly.
Desirable:
*Experience in a highly regulated or audited environment.
*Familiarity with stock control systems.
Personal Attributes:
*Safety-conscious and responsible.
*Customer-focused with a professional manner.
*Able to balance operational and service-based tasks.
*Comfortable working independently and as part of a team.
Benefits:
*Competitive hourly rate and annual salary.
*Flexible working hours.
*Opportunity to work in a dynamic and safety-focused environment.