Full job descriptionJob Title: Head of Account Management
Salary: £70,000 + Bonus/OTE
Location: Basingstoke (Hybrid)
Type: Full-time
An exciting opportunity has arisen for an experienced Head of Account Management to join a growing SaaS business serving the construction, infrastructure, engineering, and built environment sectors. This player-manager role combines leadership of an Account Management team with ownership of key strategic accounts, driving retention, revenue growth, customer adoption, and overall team performance.
Key Responsibilities
Leadership & Team Management
*Lead, coach, and develop a team of Account Managers.
*Set KPIs, performance objectives, and development plans.
*Conduct regular coaching sessions, pipeline reviews, and account planning meetings.
*Foster a high-performance, customer-focused culture.
*Support recruitment, onboarding, and development initiatives.
Strategic Account Management
*Manage a portfolio of key and enterprise customers.
*Build relationships with senior stakeholders and decision-makers.
*Lead account planning, customer engagement, renewals, and negotiations.
*Act as an escalation point for critical customer issues.
Revenue Growth & Retention
*Deliver retention, renewal, and expansion targets.
*Identify opportunities for increased product adoption and account growth.
*Drive cross-sell and upsell activity.
*Monitor customer health and proactively mitigate risks.
Customer Success
*Ensure customers achieve measurable value from the platform.
*Increase adoption across departments and stakeholder groups.
*Use data and insights to improve engagement and outcomes.
*Champion a customer-first approach throughout the business.
Reporting & Strategy
*Track performance, retention, growth, and customer health metrics.
*Provide forecasting and strategic insights to senior leadership.
*Identify trends, risks, and opportunities.
*Help develop scalable account management processes and best practices.
Requirements
*Proven experience leading Account Management, Customer Success, or Strategic Accounts teams.
*Strong background managing enterprise or key customer relationships.
*Demonstrated success in customer retention and revenue growth.
*Experience coaching and developing high-performing teams.
*Ability to influence C-suite stakeholders.
*Strong commercial, negotiation, and relationship management skills.
*Data-driven approach to account planning and growth.
*Desirable: SaaS, ConTech, construction, infrastructure, or engineering sector experience.
Benefits
*£70,000 basic salary plus attractive bonus/OTE.
*Leadership role within a growing technology business.
*Opportunity to shape and develop the Account Management function.
*Hybrid working arrangement.
*Clear career progression within a fast-growing organisation.
To apply, please submit your CV and a cover letter outlining your relevant experience and interest in the role.