Full job descriptionWe are seeking a proactive, organised, and customer-focused individual to join a small but growing business as a Customer Administration Support.
Day-to-day of the role:
*Handle customer enquiries by telephone and email in a professional and helpful manner.
*Support active customer accounts and respond to general account queries.
*Assist new customers with onboarding queries, issues, and service updates.
*Process customer orders, renewals, upgrades, and account changes.
*Update sales invoices accurately within the Sage Accounting system.
*Manage SIM trials, installation bookings, and service calls.
*Maintain accurate and up-to-date customer records across internal systems.
*Coordinate with colleagues, suppliers, and installation partners as required.
*Follow up on outstanding actions to ensure customer requests and operational tasks continue to progress.
*Support routine finance administration and wider operational tasks as required.


Required Skills & Qualifications:
*Excellent communication skills, confident in handling customer interactions via telephone and email.
*Highly organised, accurate, and detail-oriented, comfortable managing a high volume of small tasks and competing priorities.
*Proactive and willing to take ownership of tasks.
*Comfortable using CRM systems, spreadsheets, email, accounting software, and other internal systems.
*Experience in customer service, administration, operations, or finance administration is beneficial but not essential.
*Positive attitude, strong organisational and communication skills, a willingness to learn, and the ability to pick up new systems and processes quickly.
Hours: Monday to Friday 9am to 5.30pm (5 days in the office)
Location: NW2 (parking available)
This is a temporary role with an opportunity to become permanent in the future for the right candidate.