Full job descriptionTenancy Visiting Officer
*Location: Various Housing Estates in London
*Temp 2 to 3 months
*£17.98 PAYE or £23.41 Umbrella per hour
*Job Type: Full-time 35 hours (including evenings and weekends)
We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys.
Day-to-day of the role:
*Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them.
*Accurately record all case work and communications, ensuring data integrity and timely input.
*Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction.
*Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards.
*Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues.
*Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home.
Required Skills & Qualifications:
*Experience in a role involving direct tenant interaction would be desirable but not essential, ideally within a local authority or housing context.
*Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision.
*Knowledge of housing laws and tenancy agreements (training will be provided)
*Ability to work fully onsite face to face with tenants
*Multilingual abilities are advantageous but not essential.
How to apply:
To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience