1st/2nd Line Support
other jobs Adria Solutions
Added before 3 Days
- England,North West,Greater Manchester
- Full Time, Permanent
- £28,000 - £35,000 per annum
Job Description:
Full job description1st/2nd Line IT Support - Manchester
Location: Manchester – On-site, 5 days per week
We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies.
Key Responsibilities:
*Provide 1st and 2nd line support to end users, both remotely and on-site.
*Manage and resolve hardware, software, and network issues.
*Support Office 365, Exchange, and on-premise systems.
*Respond to and resolve tickets using the company’s helpdesk system.
*Install, configure, and maintain IT equipment.
*Escalate complex issues to senior engineers as required.
*Maintain excellent communication with users, keeping them informed throughout the support process.
Skills & Experience:
*Proven experience in a 1st/2nd line IT support or helpdesk role.
*Strong troubleshooting skills and ability to resolve issues efficiently.
*Experience with Office 365, Exchange, and on-premise environments.
*Confident with hardware installation, maintenance, and problem resolution.
*Excellent communication and interpersonal skills.
*Ability to work independently and as part of a team.
Benefits:
*Excellent career progression and training opportunities
*Good holiday entitlement
Interested? Please Click Apply Now!
1st/2nd Line IT Support - Manchester
Location: Manchester – On-site, 5 days per week
We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies.
Key Responsibilities:
*Provide 1st and 2nd line support to end users, both remotely and on-site.
*Manage and resolve hardware, software, and network issues.
*Support Office 365, Exchange, and on-premise systems.
*Respond to and resolve tickets using the company’s helpdesk system.
*Install, configure, and maintain IT equipment.
*Escalate complex issues to senior engineers as required.
*Maintain excellent communication with users, keeping them informed throughout the support process.
Skills & Experience:
*Proven experience in a 1st/2nd line IT support or helpdesk role.
*Strong troubleshooting skills and ability to resolve issues efficiently.
*Experience with Office 365, Exchange, and on-premise environments.
*Confident with hardware installation, maintenance, and problem resolution.
*Excellent communication and interpersonal skills.
*Ability to work independently and as part of a team.
Benefits:
*Excellent career progression and training opportunities
*Good holiday entitlement
Interested? Please Click Apply Now!
1st/2nd Line IT Support - Manchester
Job number 3950541
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Adria Solutions
Company size: 5–9 employees
Industry: Recruitment Consultancy
Adria Solutions is a specialist recruitment consultancy focused on IT, AI, Digital, Marketing, and Executive Search. With more than 20 years of experi...