Customer Experience Manager
other jobs Elevation Recruitment Group
Added before 3 Days
- England,Yorkshire and The Humber,West Yorkshire
- Full Time, Permanent
- £35,000 - £40,000 per annum
Job Description:
Full job descriptionCustomer Experience Manager
Location: Shipley
Salary: £35,000 - £40,000
Working Hours: Monday to Friday, 8:45am – 5:15pm (Office Based)
Holiday: 26 days plus bank holidays
Elevation Recruitment is recruiting for a Customer Experience Manager to join a growing business in Shipley. This is an exciting opportunity to lead a small customer service team while driving process improvements and helping shape the future of the department.
Key responsibilities:
*Lead and support a team of four.
*Review, improve and implement customer service processes.
*Create, monitor and report on KPIs.
*Ensure processes are followed and identify opportunities for improvement.
*Support the transition to a more customer-focused service model.
*Work closely with the team, remaining hands-on with customer service and aftersales when needed.
*Champion continuous improvement and encourage new ideas.
About you:
*Experience in a Customer Experience Manager, Customer Service Manager or Team Leader role.
*Proven experience improving processes and driving operational efficiencies.
*Experience creating and monitoring KPIs.
*Hands-on leadership style with a passion for developing teams.
*B2B customer service experience is advantageous.
If you’re passionate about improving customer journeys, developing teams and driving continuous improvement, we’d love to hear from you.
Location: Shipley
Salary: £35,000 - £40,000
Working Hours: Monday to Friday, 8:45am – 5:15pm (Office Based)
Holiday: 26 days plus bank holidays
Elevation Recruitment is recruiting for a Customer Experience Manager to join a growing business in Shipley. This is an exciting opportunity to lead a small customer service team while driving process improvements and helping shape the future of the department.
Key responsibilities:
*Lead and support a team of four.
*Review, improve and implement customer service processes.
*Create, monitor and report on KPIs.
*Ensure processes are followed and identify opportunities for improvement.
*Support the transition to a more customer-focused service model.
*Work closely with the team, remaining hands-on with customer service and aftersales when needed.
*Champion continuous improvement and encourage new ideas.
About you:
*Experience in a Customer Experience Manager, Customer Service Manager or Team Leader role.
*Proven experience improving processes and driving operational efficiencies.
*Experience creating and monitoring KPIs.
*Hands-on leadership style with a passion for developing teams.
*B2B customer service experience is advantageous.
If you’re passionate about improving customer journeys, developing teams and driving continuous improvement, we’d love to hear from you.
Job number 3966547
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Company Details:
Elevation Recruitment Group
As an integrated Group of multi-disciplined recruitment specialists, Elevation is deliberately dedicated to our clients in Yorkshire, Lincolnshire and...