Full job description2nd Line Support EngineerWembley, London
£29,000 - £33,000
Fully Onsite | Permanent
Join a specialist education MSP supporting a thriving secondary schoolWe’re working with a growing Managed Service Provider that specialises in delivering IT support to schools across the UK. Due to continued growth, they’re looking for a 2nd Line Support Engineer to become the primary onsite IT presence at a secondary school in Wembley.
This is an excellent opportunity for someone with experience supporting UK secondary schools who enjoys combining technical problem-solving with providing first-class support to teachers, staff and students.
The RoleYou’ll be responsible for delivering day-to-day IT support across a busy dual-campus secondary school, acting as the main onsite engineer while receiving remote support from the wider MSP team when required.
Your responsibilities will include:
*Providing 2nd line support to staff and students
*Managing incidents, service requests and technical issues
*Supporting Microsoft 365 and Windows environments
*Administering Active Directory and Group Policy
*Managing devices using Intune and/or JAMF
*Supporting Windows Server and Hyper-V environments
*Troubleshooting networking issues including VLANs, Wi-Fi and firewalls
*Supporting Chromebooks, Apple devices and Windows desktops
*Maintaining school technology including smartboards and AV equipment
*Working with school systems such as MIS and Edulink
*Keeping documentation and tickets up to date
*Building strong relationships with teaching staff and school leadership
Essential Skills & ExperienceWe’re looking for someone with:
*A minimum of 3 years’ IT support experience within a UK secondary school (this is essential)
*Strong knowledge of Microsoft 365 administration
*Experience supporting Windows Desktop and Windows Server
*Active Directory and Group Policy administration
*Experience with Intune and/or JAMF
*Excellent troubleshooting and customer service skills
*Strong communication skills and confidence supporting non-technical users
*Experience working with school technologies including MIS, Edulink, smartboards and AV equipment
*Eligibility to obtain an Enhanced DBS
Desirable SkillsExperience with any of the following would be beneficial:
*Hyper-V
*PowerShell
*SCCM
*Azure
*Networking including VLANs and managed Wi-Fi
*Firewall administration
*Chromebook management
*Apple device management
*Autotask
*Datto
The Ideal CandidateYou’ll be someone who:
*Has worked as the primary IT support engineer within a secondary school
*Is comfortable working independently onsite
*Understands the demands of supporting an educational environment
*Enjoys providing excellent customer service alongside technical support
*Wants to build a long-term career within an education-focused MSP
Salary & Benefits*£29,000 - £33,000 depending on experience
*Permanent, full-time position
*Fully onsite role in Wembley
*30 days annual leave (including Bank Holidays)
*Enhanced DBS provided
*Ongoing support and career development within a growing education MSP
If you’re an experienced 2nd Line Support Engineer with a background supporting UK secondary schools, we’d love to hear from you.
Apply today or contact Annabelle Edwards at Searchability for more information.