Full job descriptionJoin a growing and well-established business as a Customer Service Advisor, where you’ll play a key role in delivering an exceptional customer experience from booking through to vehicle collection. This is a fantastic opportunity for an organised and customer-focused individual looking to develop their career in a busy aftersales environment.
About the Company
Our client is a well-established organisation within the commercial sector, known for delivering exceptional service and maintaining high standards across their operations. Due to continued growth, they are looking to add a Customer Service Advisor to their busy aftersales team.
About the Role
As a Customer Service Advisor, you will act as the first point of contact for customers, ensuring a seamless journey from booking through to vehicle collection. Working closely with customers and workshop teams, you will play a key role in coordinating service and repair activities while delivering a professional and customer-focused experience at every stage.
This is an excellent opportunity for an organised and personable individual who thrives in a fast-paced environment and enjoys building strong customer relationships.
Benefits
*£26,500 - £28,000 DOE
*28 days holiday plus bank holidays
*Private healthcare
*Company pension scheme
*Free on-site parking
*Uniform provided
*Overtime opportunities
*Ongoing training and development
*Supportive team environment
Key Responsibilities
*Manage service and repair bookings efficiently
*Welcome customers and respond to enquiries professionally
*Create job cards and schedule workshop activity
*Liaise with workshop teams to coordinate workloads and repair schedules
*Keep customers updated throughout the service and repair process
*Carry out vehicle check-ins when required
*Assist with warranty enquiries and service recommendations
*Maintain accurate customer and vehicle records using internal systems
*Deliver outstanding customer service at all times
Essential Skills & Experience
*Previous experience in a customer service or administrative role
*Excellent communication and interpersonal skills
*Strong organisational skills with a keen eye for detail
*Confident using IT systems, databases, and internal software
*Ability to work effectively in a busy, fast-paced environment
*Professional, positive, and customer-focused approach
*Strong problem-solving abilities and the ability to manage multiple priorities
Desirable Skills
*Experience within an automotive, vehicle servicing, or aftersales environment
*Knowledge of workshop scheduling systems or service booking platforms
*Understanding of warranty processes and service-related administration
*Experience coordinating work between customers and operational teams
If you’re passionate about customer service and thrive in a fast-paced setting, we’d love to hear from you. Apply today to take the next step in your career with a supportive and successful organisation.