Full job descriptionCustomer Service & Sales Support Executive
Location: Wolverhampton
Job Type: Permanent
Salary: £28,000 p/a
Build Your Career with a Business That Invests in Your Future
Are you a customer-focused professional with excellent organisational skills and a passion for delivering outstanding service? Do you enjoy working in a fast-paced environment where no two days are the same?
We are seeking a Customer Service & Sales Support Executive to join our growing team. This is an exciting opportunity for someone who enjoys combining customer service, sales support, administration, and commercial awareness within a varied role.
Most importantly, this position offers a clear development pathway, with the opportunity to progress into a Supervisory or Managerial role as the business continues to grow.
The Role
As a Customer Service & Sales Support Executive, you will play a key role in supporting customers and the wider sales function, ensuring a seamless experience from initial enquiry through to order completion.
Your responsibilities will include:
*Acting as the first point of contact for customer enquiries via phone, email, and online channels.
*Providing accurate product information and excellent customer support.
*Managing customer complaints professionally and arranging refunds or replacements where required.
*Preparing quotations and checking product availability.
*Processing customer orders accurately and efficiently.
*Handling payment transactions and maintaining accurate financial records.
*Updating and maintaining CRM systems to ensure customer information remains current and accurate.
*Supporting marketing initiatives through customer engagement and lead follow-up activities.
*Carrying out a range of administrative duties, including account setup, responding to web enquiries, and document management.
*Working closely with internal teams to ensure excellent service delivery and customer satisfaction.
What We’re Looking For
We’re looking for an individual who is proactive, detail-oriented, and ready to take the next step in their career.
You’ll ideally have:
*Previous experience within a customer service or sales support environment.
*Strong Excel and general IT skills.
*Excellent communication skills, both written and verbal.
*A professional and confident telephone manner.
*Good commercial and financial awareness, including experience preparing quotations.
*Strong organisational and administrative abilities with excellent attention to detail.
*The ability to prioritise workload effectively and work independently when required.
*A positive, team-focused approach and a willingness to learn and develop.
What’s in It for You?
*Permanent, stable opportunity within a growing business.
*Varied and engaging role with exposure to multiple areas of the business.
*Supportive and collaborative working environment.
*Ongoing training and professional development.
*Genuine career progression opportunities.
*Clear pathway into a Team Leader, Supervisor, or Management position for the right individual.
If you’re looking for a role where you can make a real impact, develop your skills, and build a long-term career with progression into leadership, we’d love to hear from you.