Full job descriptionMicrosoft 365 Support EngineerWe are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.
The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.
Key Responsibilities

1. Customer Onboarding & Implementation

*Support initial setup of client environments, including user accounts and SharePoint configurations.
*Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access).
*Liaise between clients and development teams to escalate and resolve technical matters.
*Provide best practice advice on Microsoft 365 tenancy setup.
*Assist with data imports into SharePoint and resolve migration issues.
*Execute PowerShell scripts for automation and bulk changes.


2. Technical Support & Automation

*Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
*Collaborate with support teams to resolve complex technical issues.
*Automate repetitive tasks to improve team efficiency.


3. Documentation & Knowledge Management

*Maintain and update internal knowledge bases and troubleshooting guides.
*Document client tenancy configurations and technical implementation notes
Key Requirements*Strong client service mindset with excellent attention to detail.
*Comfortable working independently and in collaborative teams.
*Able to prioritise and perform under pressure in fast-paced environments.
*Strong communicator – both written and verbal – with confidence in client meetings.
*Analytical mindset with excellent troubleshooting capabilities.
Essential Experience*Microsoft SharePoint – Advanced understanding of configuration and permissions.
*Microsoft Entra ID – Experience with access and identity management.
*PowerShell – Proficient in scripting and automation tasks.
Desirable Knowledge*Microsoft Exchange Online
*Microsoft Purview
*Microsoft Teams
*Microsoft Copilot
Benefits*25 days annual leave + public holidays + your birthday off
*Professional development opportunities
*Private medical and dental insurance
*Life assurance
*Central Manchester office (3 days office-based)
Interested? Click Apply Now to join a growing, collaborative team supporting clients through their Microsoft 365 journey.
Microsoft 365 Support Engineer