Full job descriptionAs Head of Customer Services you’ll lead the customer service team to ensure smooth day-to-day operations and deliver exceptional service. Your role will be key in shaping strategies to improve customer satisfaction and support the company’s goals.
Client Details
My client is an exciting business to work for seeking a progressive Head of Customer Services.
Description
*Lead and manage the customer service team to deliver high-quality support.
*Develop and implement strategies to enhance customer satisfaction.
*Monitor and analyse customer feedback to identify areas for improvement.
*Ensure compliance with company policies and industry standards.
*Collaborate with other departments to address customer concerns effectively.
*Oversee training and development programmes for the customer service team.
*Prepare regular reports on customer service performance and initiatives.
*Handle escalated customer issues to ensure swift resolution.
Profile
A successful Head of Customer Services should have:
*Proven leadership experience in customer service
*Strong problem-solving and decision-making skills.
*Excellent communication and interpersonal abilities.
*Experience in developing and implementing customer service strategies.
*Ability to analyse data to improve customer satisfaction and performance.
*Knowledge of industry regulations and best practices.
Job Offer
*Package c£100k + performance driven bonus and benefits