Full job descriptionFreight Forwarder - European Charter Operations (Mon-Fri 9am-6pm)
Key Responsibilities:
*Respond promptly and efficiently to customer requests for charter services, delivering cost-effective and operationally efficient transport solutions.
*Ensure compliance with standard operating procedures (SOPs), maintaining high quality standards and excellent customer service at all times.
*Develop and maintain a comprehensive charter supplier database, ensuring access to a wide range of reliable and cost-effective service providers.
*Build and manage strong supplier relationships to control costs, maximise service performance, and support long-term sustainability.
*Ensure all reporting requirements are completed accurately and on time, with charter documentation processed efficiently and maintained to a high standard.
*Identify opportunities to maximise profitability while maintaining service quality and meeting customer expectations.
*Carry out accurate administrative tasks, including updating shipment statuses, obtaining and filing Proofs of Delivery (PODs), processing invoices, and preparing customer quotations.
*Monitor customer compliance with export documentation requirements to support smooth and error-free customs clearance.
*Provide guidance and assistance on customs documentation requirements, helping to resolve customs-related issues and minimise delays to export shipments.
*Complete Brexit-related administrative activities, including entering information into Government Gateway systems and updating customs data on processed shipments.
*Communicate effectively with internal departments including Export Customer Service, Warehouse, Transport, Customs, and Sales teams, as well as colleagues across UK and European branch networks.
*Support the efficient movement of freight by coordinating with internal and external stakeholders to ensure customer requirements are met and service levels maintained.
The Ideal candidate will have:
*Excellent verbal and written communication skills.
*Strong planning, organisation, and time management abilities.
*A proactive approach with strong problem-solving skills.
*High attention to detail and accuracy.
*A confident, professional, and approachable manner.
*A minimum of 3 years’ experience in a European Charter role, ideally within a large logistics organisation.
*Good knowledge of European geography and transport networks.
*Strong commercial awareness and an understanding of profitability within the charter market.