Full job descriptionEmergency Housing Officer
Location: Wembley, London (Hybrid Working) Rate: £21.41 PAYE | £28.19 Umbrella Contract: Ongoing Temporary Assignment Hours: Full Time Start Date: Immediate Start Available Compliance: Basic DBS Required
We are currently recruiting for an experienced Emergency Housing Officer to join a busy Local Authority Housing Service in Wembley on an ongoing temporary basis.
This is an excellent opportunity for a housing professional with strong emergency accommodation experience and extensive knowledge of homelessness legislation, housing systems, and customer-focused service delivery.
The successful candidate will play a key role in the day-to-day management of emergency accommodation placements, working with vulnerable households experiencing housing crises and ensuring accommodation resources are utilised effectively.
Key Responsibilities
*Arrange and manage placements into emergency accommodation for households in urgent housing need.
*Create and manage accommodation bookings using the NEC housing management system.
*Set up and close rent accounts and maintain accurate accommodation records.
*Create and manage property records within the system.
*Verify occupancy of emergency accommodation units.
*Manage cancellations, transfers, and movements of households to maximise utilisation of available accommodation.
*Support vulnerable residents by providing housing advice and assistance.
*Work closely with Housing Benefits teams to ensure maximum benefit uptake.
*Liaise with landlords, hotels, hostels, and accommodation providers to maintain positive working relationships.
*Process landlord invoices accurately and in line with council financial procedures.
*Ensure all records, correspondence, and case notes are maintained to a high standard.
Essential Systems Knowledge
Candidates must have strong working knowledge and recent experience of using:
*NEC Housing System*Creating placements
*Setting up rent accounts
*Opening and closing bookings
*Creating and managing properties

*CRM Systems
*Locata
Applications will only be considered from candidates with excellent practical experience using these systems.
Essential Knowledge & Experience
*Strong knowledge of homelessness legislation and housing law.
*Experience producing and managing legal housing documentation, including:
*Section 188 accommodation duties
*Section 193 housing duties
*Licence Agreements
*Non-Secure Tenancies

*Understanding of Housing Benefit regulations, welfare reform, and accommodation affordability.
*Knowledge of homelessness and housing issues affecting Local Authority residents.
*Experience working with vulnerable households facing housing crises.
*Experience providing housing advice and assistance within a customer-facing environment.
*Strong background in negotiation, advocacy, mediation, and managing challenging situations.
*Experience managing customer expectations in a fast-paced service environment.
Essential Skills
*Excellent verbal and written communication skills with a strong command of English.
*High levels of empathy, patience, and professionalism when supporting vulnerable residents.
*Strong interpersonal and relationship-building skills.
*Proficient IT skills and confidence working across multiple systems simultaneously.
*Excellent attention to detail and organisational skills.
*Strong numeracy and literacy skills.