Full job descriptionJoin our team as an IT Service Design & Introduction Manager
Location: London, Hybrid, 3 days onsite
Contract: 6 months
Daily Rate: £379 - £622 depending on experience
Department: IT Service Delivery (ITSD)
Shape the Future of IT Service DeliveryWe are looking for an experienced IT Service Design & Introduction Manager to help transform how technology services are designed, introduced and embedded across the organisation.
What You Will Be Doing*Lead end-to-end service design and operating models.
* Own Service Design Packages and operational readiness activities.
* Define support structures, ownership models, SLAs and governance controls.
* Partner with infrastructure, cloud, application, security and supplier teams.
* Ensure smooth transition of services into BAU operations.
* Drive operational resilience, regulatory alignment and continual improvement.
What We Are Looking For*Strong experience in Service Design, Service Transition or Service Introduction.
* Proven ability to build service operating models from scratch.
* Excellent understanding of ITIL principles.
* Strong stakeholder management and influencing skills.
* Experience across infrastructure, applications, cloud and security environments.
* ITIL v4, SIAM and ServiceNow experience beneficial.
*Knowledge of ECB and DORA
Why Join Us?This is an opportunity to shape a growing Service Design & Introduction capability, influence strategic technology initiatives and establish best practices across a complex financial services environment.