Full job description

Customer Service Advisor | Competitive Salary | Full-Time | Hybrid WorkingAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, professional environment where accuracy, communication, and customer satisfaction are key?
HRGO Recruitment is recruiting for a Customer Service Advisor to join a growing and dynamic financial services team. This is an excellent opportunity for an experienced customer service professional looking to develop their career within a regulated and rewarding industry.
You’ll be supporting customers across multiple communication channels, resolving queries efficiently, and delivering outstanding service at every interaction.
Benefits*Competitive salary
*Hybrid working opportunities
*Pension scheme
*Career development and progression opportunities
*Professional qualification support
*Comprehensive training programme
*Employee wellbeing initiatives
*Employee Assistance Programme (EAP)
*Collaborative and inclusive working environment
Working Hours*Full-time permanent position
*Monday to Friday
*Hybrid working available
*Additional flexibility may be required to meet business needs
The RoleAs a Customer Service Advisor, you will be responsible for providing excellent customer service and support across inbound and outbound customer contact.
Working within a regulated environment, you will ensure customer enquiries are resolved efficiently while maintaining high standards of accuracy, professionalism, and compliance.
Key Responsibilities*Handling customer enquiries via telephone, email, and other communication channels
*Resolving customer queries in line with service level agreements
*Delivering first-contact resolution wherever possible
*Providing accurate and professional written and verbal communication
*Supporting customers with service-related requests and enquiries
*Managing initial customer concerns and assisting with complaint resolution
*Maintaining accurate customer records and documentation
*Working collaboratively with colleagues across the wider business
*Identifying and escalating incidents, risks, or potential breaches where required
*Following company policies, procedures, and regulatory requirements
*Supporting a culture of exceptional customer service and positive customer outcomes
About YouWe’re looking for someone who is:
*Passionate about delivering outstanding customer service
*Friendly, professional, and approachable
*Highly organised with excellent attention to detail
*Confident communicating with customers and stakeholders
*Able to remain calm and professional under pressure
*A strong team player with a collaborative approach
*Adaptable and flexible in a fast-paced environment
*Committed to achieving positive customer outcomes
Essential Experience & Skills*Proven customer service experience
*Excellent written and verbal communication skills
*Strong interpersonal and relationship-building abilities
*Good problem-solving and decision-making skills
*Ability to work accurately and efficiently
*Strong organisational skills and attention to detail
*Experience working within service level agreements and quality standards
*Proficiency in Microsoft Office applications
*Ability to manage multiple priorities effectively
Desirable Experience*Financial services experience
*Experience working within a regulated environment
*Complaint handling experience
*Experience supporting internal and external stakeholders
*Knowledge of risk, compliance, and governance principles
*Investment Operations Certificate (IOC) qualification or willingness to work towards industry qualifications
Please NoteThis role will involve:
*Working within a regulated professional environment
*Managing customer interactions across multiple communication channels
*Handling confidential and sensitive information
*Working to service level agreements and quality standards
*Supporting customer complaint resolution processes
*Adapting to changing business priorities and operational requirements
Apply TodayIf you’re passionate about customer service and looking to build a long-term career within a professional and supportive organisation, we’d love to hear from you.
Apply now and a member of the HRGO Recruitment team will be in touch.