Full job descriptionAdministration Coordinator
£12.71ph - £13.00 ph
Calne
Part-time- Permanent
Are you an experienced Administrator looking for your next opportunity? Do you have excellent organisational skills and a passion for delivering outstanding customer service? If YES, we would love to hear from you!
My client is seeking an Administration Coordinator to join their busy team. This is an excellent opportunity to play a key role in supporting the day-to-day supporting of the business, ensuring engineers, clients, and internal teams remain connected while delivering a first-class service. You will be responsible for coordinating administration processes, managing client enquiries, scheduling works, and ensuring invoicing is completed accurately and on time.
Responsibilities
*Process and issue client invoices accurately
*Handle incoming telephone calls, responding professionally to client enquiries, breakdown requests, maintenance bookings, and general queries
*Log, monitor, and coordinate emergency breakdowns and planned maintenance jobs, ensuring engineers have the necessary information to complete works efficiently
*Liaise with engineers, clients, and suppliers to coordinate schedules, confirm appointments, and provide updates on job progress
*Maintain accurate records within the company’s job management system, ensuring information is up to date and easily accessible
*Support the operations team with a range of administrative duties to ensure the smooth running of daily business activities
*Monitor outstanding jobs and ensure all relevant paperwork is completed and processed promptly
*Provide excellent customer service, building positive relationships with clients and responding efficiently to requests
*Assist with reporting, document management, and general office administration as required
*Work collaboratively with colleagues across the business to ensure operational objectives are achieved
Person Specification
*Previous experience within an Administration Coordinator, Service Coordinator, Scheduler, or similar administration role is essential
*Excellent organisational skills with the ability to manage multiple tasks and prioritise workloads effectively
*Strong communication skills with a professional and confident telephone manner
*Proficient in Microsoft Office applications
*Excellent attention to detail
Working hours for this role are part-time, Monday to Friday - 8.30 am - 1.30 pm
Successful candidates will be contacted within 7 working days of their application. Should you not hear from us within this timeframe, please assume your application has been unsuccessful