Full job descriptionA market-leadingFMCG/Retail business requires a Head of Logistics & Operations to lead it’s multi-channel fulfilment, logistics and warehouse operations. The Head of Logistics & Operations will take full accountability for operational performance across warehousing, customer fulfilment, inventory management, WMS utilisation, carrier relationships, and third-party logistics partners, ensuring outstanding service, efficiency, and safety standards.




Working closely with the wider leadership team, the Head of Logistics & Operations will drive operational excellence, lead a team of approximately 35 employees (6 direct reports) across fulfilment, systems, inventory, warehousing and goods-in to support business growth plans and deliver process and continuous improvement across site operations. The Head of Logistics & Operations should be a supportive and collaborative leader, capable of nurturing and developing talent while increasing employee engagement within the business.




Specific duties of the Head of Logistics & Operations include:
*Lead all warehouse, fulfilment, inventory, and logistics operations, ensuring service, cost, quality, and safety targets are achieved.
*Develop and implement operational strategies aligned with business growth and customer requirements.
*Manage inbound, storage, picking, packing, and outbound activities whilst driving productivity and operational efficiency.
*Monitor and improve key operational KPIs including OTIF, inventory accuracy, productivity, service levels, and cost performance.
*Oversee operations supporting eCommerce, retail, wholesale, marketplace, and B2B fulfilment channels.
*Lead carrier management activities, including supplier performance reviews, contract negotiations, tender processes, and service improvement initiatives.
*Manage relationships with third-party logistics providers (3PLs), ensuring contractual service levels and continuous improvement objectives are achieved.
*Drive Lean, Six Sigma, and continuous improvement initiatives to enhance service, efficiency, and operational resilience.
*Support the businesses transformation agenda, drive change and ensure effective utilisation of WMS


Head of Logistics & Operations applicants should meet the following criteria:
*Proven experience in a senior operational leadership position within distribution, logistics, fulfilment
*Experience leading a site or operation with full accountability for performance, service, cost, and people.
*Strong warehouse, fulfilment, logistics, and third-party logistics (3PL) management experience.
*Proven track record of supplier management, commercial negotiations, and carrier tender processes.
*Experience leading, developing, and motivating large operational teams.
*Excellent stakeholder management, communication, and relationship-building skills.
*Demonstrable success delivering operational improvement, transformation, and change initiatives.
*Experience with WMS, ERP, and carrier management systems would be advantageous