Full job descriptionService Delivery & Operations Manager - Cheshire

We’re working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function.
This is a broad role combining team leadership, customer management, service delivery and technical oversight. You’ll take ownership of operational performance, develop the technical team and act as a senior point of contact for customers.


Key Responsibilities

*Lead and develop a team of technical professionals.
*Take ownership of day-to-day service delivery and performance.
*Monitor SLAs, KPIs, workloads and operational standards.
*Manage technical escalations and support the team when required.
*Build strong relationships with customers and senior stakeholders.
*Lead customer service reviews and identify improvement opportunities.
*Support technical discussions, projects and new business opportunities.
*Recruit, onboard and develop technical staff.
*Help improve processes, documentation and overall service quality.


About You

We’re looking for someone with experience within an MSP, IT services or technology environment, who has progressed into a technical leadership or service delivery position.
You should have:
*Experience managing or leading a technical team.
*Strong understanding of IT service delivery.
*Experience with service management, ticketing, PSA or RMM platforms.
*Excellent customer-facing and communication skills.
*The confidence to deal with senior stakeholders.
*A commercially aware and solutions-focused approach.
*A full UK driving licence.
Desirable: Microsoft/Azure/Cisco experience, relevant certifications and experience managing SLAs, KPIs or technical projects.


The Package

*Contributory pension
*Free parking
*Mileage expenses or company vehicle
*Excellent opportunity to take ownership of a growing technical operation
Interested? Please Click Apply Now!


Service Delivery & Operations Manager

Service Delivery & Operations Manager - Cheshire