Full job description

An exciting opportunity has arisen for an enthusiastic and Customer Account Manager to join a growing business within the food and beverage sector. Reporting to the Head of Division, you will act as a key contact for customer enquiries, manage a portfolio of client accounts, and support the delivery of high-quality products and services.
This role would suit someone who thrives in a fast-paced environment, enjoys building strong relationships, and has a genuine passion for food and drink.
*Proactively manage and convert inbound business enquiries.
*Coordinate project briefs, sample requests, product quotations, and ensure deadlines are met.
*Manage customer accounts and oversee multiple projects simultaneously.
*Collaborate closely with internal teams and customers throughout the product development process.
*Act as the first point of contact for customer communications, handling enquiries via phone and email.
*Build and maintain strong, long-term client relationships.
*Keep up to date with food and beverage market trends, innovations, and consumer preferences.
*Maintain accurate records and customer information within internal systems.
The successful candidate will have:
*A genuine passion for food and drink demonstrated either professionally or personally
*Excellent communication and relationship-building skills.
*A professional, discreet, and trustworthy approach.
*Strong organisational skills with the ability to prioritise effectively.
*A proactive and solution-focused mindset.
*Good numerical ability and confidence using CRM systems and Microsoft Office applications.
*The ability to manage multiple projects with varying priorities and timescales.
*Excellent attention to detail and record-keeping skills.
*A commitment to delivering exceptional customer service and high-quality outcomes.
*Ability to attend client sites, tradeshows regularly both domestically and in Europe
Package details:
*Competitive salary, annual bonus and development opportunities
*Hybrid working arrangement, at least 2 days per week at home
*Opportunity to join a growing and innovative business within the food and beverage industry.
*Supportive and collaborative working environment.
Location: Herefordshire, a driving licence and car is essential due to the remote location of this role
Contract: Full Time, Permanent