Full job descriptionAdministrator Receptionist
*Annual Salary: £26,000 - £30,000
*Location: Croydon
*Job Type: Full-time
Join a great client of ours in the Croydon area as a Front of House Customer Service Representative. You will be the first and last impression our customers have of our centre, and we aim to make it a positive one. This role is ideal for someone who is keen, well-spoken, and enthusiastic with experience in a front-of-house or customer-facing role.
Day-to-day of the role:
*Answer telephones in a friendly, timely, and professional manner.
*Liaise with customers by phone, email, and in person, ensuring outstanding customer care throughout their journey.
*Coordinate with insurers and accident management companies.
*Keep customers and insurers updated with the repair status.
*Manage communication logs and update the management system.
*Load jobs on the management system – Autoflow (training provided).
*Book customer in
*Organise collection/delivery of vehicles and check in/out customers’
*Report and log incidents
*Handle payments by phone and in person.
*Organise transporter drivers’ daily work schedules.
*Update the booking diary daily and liaise with other departments.
*Solve problems and multitask effectively.
*Update Excel spreadsheets to monitor workflow.
Required Skills & Qualifications:
*Previous experience in a front-of-house or customer-facing role.
*Professional and confident manner, with the ability to keep calm under pressure.
*Fluent in English, both speaking and writing.
*Proficient in computer skills, including Excel and other Microsoft Office applications.
Benefits:
*Competitive salary based on experience.
*Full uniform provided.
*20 days paid annual holiday plus 8 days bank holiday.
*Company pension plan.
*Ongoing training and progression opportunities.
Schedule:
*Monday to Friday – 8.00 am to 5.30 pm
*Every other Saturday – 8.30 am to 12.30 pm
If you are interested in this role, please apply right away.