Full job descriptionRepairs Planner
We are currently working with a Housing Association to recruit a Repairs Planner on an interim basis to provide an efficient, customer-focused planning and scheduling service for repairs and maintenance activities across the organisation’s housing portfolio.
Hourly rate: £20 - £23 (Umbrella)
Contract Length: 8 months
Hours: Full time Monday to Friday | 08:00 – 16:00 / 09:30 – 17:30
2 Days on Site
Location: North London
Key responsibilities:
*Provide advice, guidance and support to internal and external customers through multiple communication channels including telephone, email, text, digital services and written correspondence
*Manage customer expectations in line with the organisation’s service offer, policies and procedures
*Diagnose repair requests and schedule repair works and home visits for Property Services and Relationship Management teams
*Plan resources and capacity to ensure efficient service delivery
*Schedule and coordinate repair and maintenance work to ensure completion within required timescales and quality standards
*Manage operatives’ diaries and appointments, liaising effectively with residents, contractors and colleagues
The successful candidate will
*Experience in planning, scheduling or coordination, ideally within social housing or repairs/maintenance
*Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery
*Willingness to obtain a Basic DBS
If this opportunity is of interest, please apply with your up-to-date CV.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.