Full job descriptionHead of Commercial PerformanceLocation: Central London
Salary: £75,000 to £85,000 + benefits
Contract: Permanent, Full Time
An established and growing multi-site service business is looking to appoint a Head of Commercial Performance to lead sales performance, customer acquisition and the continued development of the customer journey across the organisation.
This is a senior leadership appointment with responsibility for central commercial teams and significant influence across a national network of locations.
The successful candidate will combine strong sales leadership with a highly commercial, data-led approach, identifying opportunities to improve conversion, revenue, retention and customer experience.
The RoleYou will:
*Develop and deliver strategies to improve sales and revenue performance

*Lead and develop central customer-facing and commercial teams

*Review and improve enquiry handling, sales processes and conversion

*Identify new business opportunities and commercial partnerships

*Review the end-to-end customer journey and identify areas for improvement

*Drive improvements in customer satisfaction, retention and NPS

*Use sales and customer data to identify commercial opportunities

*Monitor competitor activity and wider market trends

*Work closely with Operations and Marketing to deliver shared commercial objectives

*Help develop sales capability across the wider business

*Produce and present regular commercial and customer performance reporting

*Lead change across processes, systems and ways of working

About YouWe are looking for an experienced commercial leader with a strong track record of delivering measurable improvements in sales and revenue.
You will ideally have:
*Significant experience within a senior sales, commercial or customer-focused leadership role

*Experience leading sales, customer service, contact centre or business development teams

*Although based in Head Office, the successful canddiate must have strong multi-site experience

*A proven track record of improving revenue and conversion

*Experience improving customer journeys and customer satisfaction

*Strong commercial and analytical capability

*Confidence using CRM systems, performance data and digital tools

*Experience influencing teams across a wider multi-site operation

*Strong stakeholder management and communication skills

*Experience leading commercial and cultural change

Experience within an occupancy, membership, property, leisure, accommodation or utilisation-driven business would be particularly relevant, although strong candidates from other multi-site consumer and service-led environments will also be considered.
This is an excellent opportunity to take ownership of a broad commercial agenda within an established business and make a measurable impact on both customer experience and future growth.
Apply now for a confidential conversation.
BBBH37160