Charge Back Specialist
other jobs Harnham - Data & Analytics Recruitment
Added before 5 Days
- England,London,City of London
- Full Time, Contract
- £150 - £195 per day
Job Description:
Full job description
CHARGE BACK SPECIALIST LONDON - 5 DAYS ONSITE 12 MONTH CONTRACT INSIDE IR £195 PER DAYThis is an opportunity to join a business at a pivotal stage in the evolution of its fraud function. You will play a key role in moving the organisation from a reactive approach to a more strategic fraud prevention capability, combining hands-on case management with process improvement and long-term fraud reduction initiatives.The CompanyThey are a well-established consumer-facing organisation with a significant eCommerce presence and high transaction volumes. Their focus is on delivering a secure and seamless customer experience while continuously strengthening fraud prevention capabilities. As part of a wider transformation programme, they are investing in improved processes, controls and frameworks to reduce fraud risk and chargeback volumes.The Role and Deliverables*Analyse fraud and chargeback case backlogs to identify recurring patterns, trends and root causes.
*Investigate and manage chargeback and product fraud cases, ensuring timely resolution and effective outcomes.
*Develop and implement fraud prevention frameworks, processes and controls to reduce future fraud volumes.
*Produce reporting and insights that support fraud strategy and operational decision-making.
*Collaborate with Fraud, Product and Operational teams to enhance fraud prevention capabilities.
*Recommend and support the implementation of best practice fraud controls within an eCommerce environment.
Your Skills & Experience*Strong experience in chargebacks, payment fraud or fraud operations.
*Strong understanding of chargeback processes, dispute management and fraud investigation workflows.
*Ability to analyse fraud trends and identify opportunities for preventative action.
*Experience designing and implementing fraud controls, frameworks and operational processes.
*Background within eCommerce, online retail or high-volume transaction environments.
*Strong analytical, stakeholder management and communication skills.
*Knowledge of card payment schemes, chargeback regulations or fraud monitoring tools is beneficial.
*Experience producing actionable fraud reporting and insights is advantageous.
CHARGE BACK SPECIALIST LONDON - 5 DAYS ONSITE 12 MONTH CONTRACT INSIDE IR £195 PER DAYThis is an opportunity to join a business at a pivotal stage in the evolution of its fraud function. You will play a key role in moving the organisation from a reactive approach to a more strategic fraud prevention capability, combining hands-on case management with process improvement and long-term fraud reduction initiatives.The CompanyThey are a well-established consumer-facing organisation with a significant eCommerce presence and high transaction volumes. Their focus is on delivering a secure and seamless customer experience while continuously strengthening fraud prevention capabilities. As part of a wider transformation programme, they are investing in improved processes, controls and frameworks to reduce fraud risk and chargeback volumes.The Role and Deliverables*Analyse fraud and chargeback case backlogs to identify recurring patterns, trends and root causes.
*Investigate and manage chargeback and product fraud cases, ensuring timely resolution and effective outcomes.
*Develop and implement fraud prevention frameworks, processes and controls to reduce future fraud volumes.
*Produce reporting and insights that support fraud strategy and operational decision-making.
*Collaborate with Fraud, Product and Operational teams to enhance fraud prevention capabilities.
*Recommend and support the implementation of best practice fraud controls within an eCommerce environment.
Your Skills & Experience*Strong experience in chargebacks, payment fraud or fraud operations.
*Strong understanding of chargeback processes, dispute management and fraud investigation workflows.
*Ability to analyse fraud trends and identify opportunities for preventative action.
*Experience designing and implementing fraud controls, frameworks and operational processes.
*Background within eCommerce, online retail or high-volume transaction environments.
*Strong analytical, stakeholder management and communication skills.
*Knowledge of card payment schemes, chargeback regulations or fraud monitoring tools is beneficial.
*Experience producing actionable fraud reporting and insights is advantageous.
Job number 4077095
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