Full job descriptionCRM & Analytics Specialist
Central London | Up to £50,000 + benefits | Hybrid workingWe’re recruiting for a growing multi-site business looking for a CRM & Analytics Specialist to take ownership of the day-to-day performance of its in-house CRM platform.
This is a 70% CRM / 30% analytics role, working alongside experienced CRM and data specialists. You’ll support users across a national store network, troubleshoot issues, improve workflows and help turn customer and sales data into useful commercial insight.What you’ll be doing*Support and maintain an in-house CRM platform
*Troubleshoot bugs, system issues and user queries
*Become a key point of contact for teams across multiple locations
*Improve CRM workflows, forms and customer enquiry processes
*Support integrations, upgrades, testing and data migrations
*Write and run SQL queries
*Monitor and improve data quality
*Support reporting across sales, marketing and operations
*Build and maintain dashboards using Power BI or Tableau
*Analyse enquiry, conversion, customer and revenue performance
*Work closely with CRM, data, commercial and operational teams
What we’re looking for
You’ll need strong hands-on CRM experience and the confidence to take ownership when something isn’t working.
Ideally you’ll have:*3+ years’ CRM administration / systems experience
*Good SQL knowledge, ideally able to build queries from scratch
*Experience supporting sales, customer or enquiry-based CRM systems
*Strong Excel and reporting skills
*Experience with Power BI, Tableau or similar
*Confidence troubleshooting system issues
*Excellent communication skills with non-technical users
*A calm, positive approach when working under pressure

Experience within retail, retail sales, self-storage, property, leisure or another multi-site customer business would be particularly relevant.

Knowledge of PHP, IIS, APIs or SQL Server would be useful, but isn’t the main focus of the role.
Why apply?
You’ll join a collaborative team with experienced CRM and data specialists around you, while gradually taking more ownership as your knowledge develops.It’s a great opportunity for someone who enjoys the mix of systems, problem-solving, data and commercial
performance and wants to become a key CRM specialist within a growing business.
Salary: Up to £50,000 + benefits
Location: Central London
Working pattern: Full-time, 4 days per week in the office
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