Full job descriptionCustomer Service Lead SpecialistLocation: Newbury
Contract Type: Temporary Ongoing
Hours: 35.5 hours per week, Monday - Friday
Pay Rate: £14.50 per hour
Position SummaryThe Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing service contracts and mentoring team members.
This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company’s success.
Key Responsibilities*Manage repair and work orders
*Organise returns and collections, handle proof of delivery and pricing queries
*Respond to incoming emails and phone calls professionally
*Maintain communication with internal and external customers
*Investigate and resolve invoice and billing disputes
*Support colleagues across multiple service processes and technical areas
*Mentor and assist in training junior team members
Required Qualifications & ExperienceEssential:
*Previous experience in customer service
*Strong communication skills
*Proven ability to adapt to various customer needs and challenges
*Proficiency in Microsoft Excel, Outlook, and Word
*Solid experience working with ERP systems
Preferred:
*Additional education in a related field
*Understanding of service and maintenance workflows
*Knowledge of good documentation practices and retention policies
*Experience resolving customer complaints
Key Competencies*Calm and composed
*Strong problem-solving and decision-making abilities
*Ability to prioritise and organise workload
*High level of customer focus
*Strong team collaborator
*Self-motivated with a proactive, solution-oriented mindset
If you’re looking for an opportunity where you can make an immediate impact in a lead-level role, we’d love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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