Full job descriptionClient Relationship Manager
About the Company
Our client is a well-established property management organisation operating across Scotland. They provide management services for residential developments and shared communal spaces, supporting homeowners through effective maintenance, financial management, and client communication.
The business is committed to delivering exceptional customer service, building strong communities, and maintaining high standards across the developments it manages.
The Opportunity
As a Client Relationship Manager, you will be the primary point of contact for a portfolio of residential developments, ensuring clients receive a professional, responsive, and high-quality service.
Key Responsibilities
*Manage a portfolio of residential developments, delivering a consistently high standard of client service.
*Build and maintain strong relationships with homeowners, residents, committees, and stakeholders.
*Act as the primary point of contact for all client enquiries and respond within agreed service standards.
*Take ownership of day-to-day issues and coordinate resolutions with internal departments and external contractors.
*Ensure clients are regularly updated on ongoing matters and service-related activities.
*Conduct regular site visits, property inspections, and client meetings.
*Manage and resolve complaints professionally and efficiently.
*Work closely with operational and finance teams to ensure developments are managed effectively.
*Contribute to continuous improvement initiatives and support a collaborative team environment.
*Maintain accurate records and ensure compliance with relevant industry regulations and procedures.
You will:
*Be relationship-focused with a genuine interest in delivering excellent customer service.
*Have the ability to build trust and rapport with a wide range of clients and stakeholders.
*Be organised, proactive, and capable of managing competing priorities effectively.
*Demonstrate strong attention to detail and a methodical approach to your work.
*Be confident making decisions and communicating outcomes clearly.
*Take pride in delivering high-quality work and seek continuous professional development.
*Remain resilient and persistent when managing complex or ongoing issues.
*Enjoy working both independently and as part of a collaborative team.
Skills & Experience
The ideal candidate will be able to demonstrate:
*Proven experience delivering excellent customer service.
*Strong stakeholder management and relationship-building skills.
*Experience working collaboratively across multiple teams or departments.
*Effective problem-solving and complaint resolution abilities.
*Excellent verbal and written communication skills.
*Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
*An understanding of property management, housing, facilities management, or a related sector would be advantageous.
*Knowledge of relevant legal, regulatory, financial, or compliance requirements within the property sector would be beneficial.
*A full UK driving licence is preferred.
Package
*Competitive salary and benefits package
*Ongoing training and professional development
*Supportive and collaborative working environment
*Opportunity to develop a long-term career within a growing property management organisation
To find out more about this opportunity or to discuss your suitability for the role, please contact Reed Property