Full job descriptionCustomer Success Executive
Salary: £32,000–£35,000 + bonus
Location: TW / Hybrid Working
Working Hours: Monday–Thursday 9am–5pm, Friday 9am–4pm
Language Requirement: Fluent French or German essential (additional languages advantageous)
Are you a recent graduate or early-career professional looking to build a career within customer success?
As a Customer Success Executive, you will be responsible for delivering outstanding support and training to a global client base, ensuring customers maximise value from the company’s platforms and services.
Working closely with Customer Success, Account Management, Sales, and Product teams, you will become a trusted point of contact for customers while developing valuable commercial and technical expertise.
Key Responsibilities
· Deliver first-class customer support through troubleshooting, issue resolution, onboarding, training, and ongoing customer engagement.
· Build and maintain strong customer relationships, understanding client requirements and supporting successful product adoption.
· Support Account Managers with customer meetings, product demonstrations, renewals, and identifying opportunities for business growth.
· Provide expert product knowledge and guidance to both existing and prospective customers.
· Maintain accurate CRM records and ensure timely escalation and resolution of complex customer issues.
· Collaborate with internal teams by sharing customer feedback, supporting continuous improvement initiatives, and developing customer-facing resources.
· Represent the business professionally at client meetings, workshops, events, and exhibitions when required.
About You
· Degree educated (2:1 or equivalent).
· Fluent in English and French or German.
· Excellent communication and relationship-building skills.
· Strong problem-solving and analytical abilities.
· Confident explaining technical concepts to non-technical users.
· Highly organised with strong attention to detail.
· Proactive, positive, and eager to learn.
· Able to work independently and as part of a team.
Benefits
*Performance-related annual bonus.
*Enhanced pension contribution.
*Private healthcare and dental cover.
*Life insurance.
*Generous annual leave entitlement.
*Hybrid working model.
*Ongoing training and career development.
*Friendly, collaborative working environment.
If you’re a fluent French or German speaker looking to kick-start or develop your career within customer success and technology, we’d love to hear from you.