Full job descriptionService & Support Coordinator
Company Profile
Our client is a well-established and growing packaging business, that prides itself on delivering exceptional service and tailored solutions to customers across a variety of sectors. Due to continued growth, they are looking to recruit a proactive and customer-focused Service & Support Coordinator to join their expanding team.
The Role
As a Service & Support Coordinator, you will play a pivotal role in delivering outstanding customer service while acting as a key link between customers and internal departments, including Sales, Finance, Purchasing and Operations.
This is an excellent opportunity for someone who enjoys building relationships, solving problems and ensuring customers receive a seamless experience from order placement through to delivery, but who is happy to ’muck in’ where needed.
Key Responsibilities
*Manage customer enquiries, orders and requests from initial contact through to resolution.
*Build and maintain strong customer relationships, ensuring a consistently high standard of service.
*Take ownership of customer issues and work proactively to achieve positive outcomes.
*Support the Sales team by providing customer insights, quotations and identifying potential opportunities.
*Monitor customer stock levels, supply agreements and call-off schedules.
*Liaise with suppliers regarding product availability, lead times and delivery updates.
*Assist the Finance team with invoice queries and order-related administration.
*Maintain accurate and up-to-date customer records across internal systems.
*Identify opportunities to improve processes, efficiency and the overall customer experience.
Skills & Experience
*Previous experience within a customer service, customer support, account support or similar customer-facing role.
*Experience within packaging, manufacturing, distribution or supply chain environments would be advantageous.
*Excellent communication skills, both written and verbal.
*A strong customer-centric approach with a passion for delivering outstanding service.
*Effective problem-solving skills and the ability to remain solution-focused.
*A proactive attitude with the ability to take ownership and drive issues through to completion.
*Strong organisational and administrative skills with excellent attention to detail.
*Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
*Professional and resilient when handling challenging situations.
*A collaborative team player who can build positive relationships across departments.
*Competent IT skills, including Microsoft Office and CRM, ERP or order management systems.
*A high level of professionalism and discretion when handling confidential information.
Salary & Benefits
*Up to £34,000 per annum
*Performance-related bonus
*Hybrid working
*Opportunity to join a growing and supportive business
*Career development and progression opportunities