Full job descriptionJob Purpose
Drive growth through outbound calling, lead generation and prospect engagement, building a strong pipeline of qualified opportunities for the Field Sales Team and BDMs.
As a key first point of contact, you’ll qualify prospects, nurture leads and support the sales team with accurate administration, proposals and follow-ups—helping turn opportunities into new business.


Main Duties
*Demonstrate excellent customer service and sales skills, placing the customer at the heart of every interaction.
*Support the BDMs with new customer opportunities, building strong, lasting client relationships.
*Creating new customer quotations in line with the company’s quality standards, whilst ensuring effective and efficient customer service.
*Ensuring the sales process is followed for new customers, handing over all new customers at the 6-month spend threshold to the Internal account management teams as the customers transition into retained clients.
*Following up on incoming enquiries for the business, qualifying opportunities and achieving a win rate above 50%.
*Making customer calls and using all other company communication channels to support positive relationship building, ongoing service delivery, new account growth and prospecting activities in line with agreed KPIs.
*Prospect for new customers in line with agreed targets and KPIs, including generating new business leads through outbound calling, cold calling, LinkedIn outreach, and other channels as required.
*Utilising the in-the-house CRM & Pipedrive to effectively log client interactions daily and support the BDMs with meeting scheduling.
*Working collaboratively with the BDM’s to ensure client retention is maintained throughout your allocated region and in line with KPIs.
*Liaise with the operations and technical team through the enquiry lifecycle to ensure the proposal and delivery meet both the customer and business requirements.
*Support our live chat function on the website, manage marketing qualified leads and track success.
*Supporting the finance team with invoice queries and payment resolutions.


PERSON SPECIFICATION
Essential Professional Qualities
*Experience in account management, sales, client support and telesales roles.
*Strong track record of meeting or exceeding sales targets and KPIs. Experience in prospecting for new customers.
*Strong communication skills, both verbal and written.
*Adaptable and effective in a fast-paced work environment.
*Experience in using a CRM system.
*SAP ERP system experience - advantageous.


Summary of Behavioural Capabilities/Competencies:
*A strong work ethic.
*Strong telephone, oral and written communication skills.
*A team player with a proactive and positive attitude.
*A desire to learn new skills and thrive in a team environment.
*Innovative and forward-thinking.
*Organised and task orientated
Exceptional timekeeping and time management.