Full job descriptionService Advisor
*Location: Marlesford, Suffolk, IP13
*Job Type: Full-time, Permanent
*Salary: Competitive (Details upon application)
We are seeking a motivated and customer-focused Service Advisor to join our friendly and established team. This role is crucial for supporting the day-to-day operations of our busy Service Department, providing both administrative support and acting as a vital link between our customers and technicians.
Day-to-day of the role:
*Provide administrative support to the Service Manager, ensuring the efficient operation of the service office.
*Act as a communication link between customers and technicians, ensuring clear and accurate updates during the repair and maintenance process of agricultural, construction, and groundcare machinery.
*Manage existing customer accounts and develop strong relationships with new and existing customers, delivering high standards of service.
*Maintain accurate and up-to-date service records, prepare job cards, liaise with the Parts Department for timely repair completions, and work with the Warranty Department to ensure compliance.
*Deliver an excellent standard of customer service consistently.
Required Skills & Qualifications:
*Experience in a Service Department or a good understanding of service operations, preferably within the agricultural, construction, horticultural, or automotive industries.
*Ability to manage customer relationships and meet diverse expectations.
*Strong organisational and administrative skills, with the ability to prioritise workloads and multitask effectively in a busy environment.
*Self-motivated with the ability to work independently and use initiative.
*Full UK driving licence, as occasional travel to customer sites may be required.
*Professional handling of confidential information.
*Enthusiastic, energetic, and positive in customer and colleague interactions.
*Flexibility to work in both office and workshop environments.
*Confidence in decision-making and ability to respond effectively in fast-paced situations.
Benefits:
*32 days annual leave including bank holidays
*Company Sick Pay Scheme
*Workplace Pension
*Employee Referral Bonus Scheme
*Winter Flu Jab Service
*Car Tyre Discount
*Staff Discount in Country Stores
*Life Assurance Cover (2 x salary)
To apply for the Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Please note that direct email submissions are not accepted for this position.