Full job descriptionCustomer Service Advisor
Wembley | Hybrid Working | Immediate Start
£18.65 per hour PAYE / £24.65 per hour Umbrella

Wembley

Hybrid Working

Immediate Start

Excellent opportunity with potential to become permanent after 3 months
Are you a recent graduate, college leaver, someone returning to work, or an individual with customer service experience looking to build a rewarding career in the public sector?
A busy and well-regarded London Local Authority is seeking enthusiastic and customer-focused Customer Service Advisors to join their expanding Contact Centre team.
This is an excellent opportunity to gain valuable local government experience, make a real difference to residents, and develop a long-term career within a supportive organisation.
The Role
As a Customer Service Advisor, you’ll be the first point of contact for residents, providing advice, support and information across a variety of council services. You’ll handle enquiries by phone, email and digital channels, helping customers access the services they need quickly and efficiently.
You’ll have the opportunity to work across a range of service areas including:
Environment & Neighbourhood
*Recycling and waste services
*Fly-tipping and street cleansing
*Pest control
*Environmental health
*Noise nuisance complaints
*Planning and building control
*Electoral services
Housing Customer Services
*Council tenancy enquiries
*Housing repairs
*Rent and tenancy matters
*Homelessness support
*Housing applications and housing register enquiries
Adult Social Care
*Supporting vulnerable adults and their families
*Signposting residents to support services
*Assisting with referrals and safeguarding enquiries
*Providing guidance on care and support options
Housing Benefits
*Housing Benefit enquiries
*Council Tax Support
*New applications and changes in circumstances
*General financial support guidance
Who We’re Looking For
We welcome applications from:
*University graduates
*College leavers
*Individuals returning to work
*Customer service professionals
*Contact centre advisors
*Hospitality, retail and administration backgrounds
You will have:
*Excellent communication skills
*A positive and professional attitude
*Strong listening and problem-solving abilities
*Good IT skills
*A genuine desire to help people
*The ability to learn new systems and processes quickly
Previous call centre or customer service experience would be advantageous but is not essential.
What’s in it for You?
Immediate start
Hybrid working arrangement
Valuable local authority experience
Full training provided
Friendly and supportive team environment
Opportunity to secure a permanent position after approximately 3 months
Competitive hourly rates
If you’re looking for a role where every day is different and you can genuinely make a difference to the local community, we’d love to hear from you.
Apply today with your CV for immediate consideration.