Full job descriptionIT Support Engineer
Location: London/Surrey - client-facing with travel to customer sites
Salary: £30,000-£35,000 DOE
Job Type: Full Time | Permanent
Environment: Managed IT Services/MSP
The Role
We’re looking for an IT Support Engineer to join a growing Managed IT Services provider supporting a range of SME clients across London and Surrey.
This is a varied, hands-on role where you’ll gain exposure across 1st, 2nd and 3rd Line IT Support, working across Microsoft technologies, networking, infrastructure and cloud environments.
You’ll be responsible for resolving day-to-day technical issues, assisting with more complex escalations and supporting senior engineers with client projects, migrations and infrastructure work.
This is a great opportunity for someone who already has a solid foundation in IT Support and wants to continue developing their technical skills within an MSP environment.
Key Responsibilities
*Provide 1st, 2nd and 3rd Line IT Support to a range of clients.
*Troubleshoot and resolve hardware, software, network and infrastructure issues.
*Support Microsoft 365 and Modern Workplace environments.
*Administer Active Directory, user accounts, permissions and Group Policy.
*Support Windows 10/11 desktop environments.
*Troubleshoot networking issues including TCP/IP, DNS, DHCP and VPNs.
*Manage support tickets through to resolution and escalate complex issues where required.
*Assist senior engineers with Microsoft 365, cloud and infrastructure migrations.
*Support the delivery of client IT projects.
*Configure and deploy laptops, desktops and other IT equipment.
*Work directly with clients both remotely and onsite.
*Maintain accurate technical documentation and ticket updates.
*Develop knowledge across cloud, infrastructure, networking and cyber security technologies.
What We’re Looking For
*Previous commercial experience within an IT Support, Helpdesk, Service Desk or IT Engineer position.
*Experience providing support across 1st, 2nd and ideally some 3rd Line issues.
*Strong Microsoft 365 knowledge.
*Experience with Active Directory.
*Good Windows 10/11 troubleshooting skills.
*Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPNs.
*Experience managing support tickets and troubleshooting technical issues.
*MSP or Managed Services experience would be highly beneficial.
*Exposure to Microsoft Azure, Entra ID, Intune or Modern Workplace technologies would be advantageous.
*Experience supporting migrations or IT projects would be beneficial.
*Strong communication and customer service skills.
*Comfortable dealing directly with clients and visiting customer sites.
*A genuine desire to develop technically and progress into a more senior engineering position.
What’s on Offer
*£30,000-£35,000 DOE.
*Exposure across 1st, 2nd and 3rd Line Support.
*Opportunity to work across a broad range of client environments and technologies.
*Hands-on involvement in projects and migrations.
*Clear opportunity to develop into a Senior IT Engineer.
*Varied technical work within a growing Managed IT Services business.