Full job descriptionTitle: Customer Service Advisor
Location: Knaresborough, North Yorkshire
Salary: Up to £28,000 per annum
Hours: Monday - Friday, 9:00am - 5:00pm

About the Opportunity

Customer service. Advice. Solutions. Building relationships that lead to orders.

We’re recruiting for a Customer Service Advisor to join an established business where you’ll be the first point of contact for customers, helping them understand their options, answering questions and providing the information they need to make the right decision.

This is a great opportunity for someone who genuinely enjoys talking to customers, understanding what they need and finding the right solution, rather than simply processing enquiries.

You’ll handle a variety of inbound enquiries across phone, email and online channels, providing clear and accurate information, preparing quotations and guiding customers through the process from initial enquiry through to order.
There is naturally a commercial element to the role, as you’ll be expected to follow up enquiries and maximise opportunities to convert them into orders. However, this is very much about advising rather than hard selling, building trust, understanding the customer and making sure they have everything they need to move forward.

If you’re personable, confident and customer focused, with the ability to combine great service with a commercial mindset, this could be a great next step.

The Role
Working as part of a friendly and supportive team, you’ll be responsible for managing customer enquiries and ensuring each customer receives a professional, helpful and positive experience.

You’ll be responsible for:
*Acting as a key point of contact for customers, responding to enquiries across phone, email and online channels.
*Taking the time to understand each customer’s requirements and providing appropriate information and guidance.
*Advising customers on products, options and solutions based on their individual needs.
*Explaining product information clearly and confidently, making sure customers understand their choices.
*Preparing accurate quotations and talking customers through the details.
*Following up enquiries and quotations in a timely and professional manner.
*Building rapport with customers and developing positive relationships throughout the enquiry and ordering process.
*Identifying opportunities to convert enquiries into orders through effective communication and customer service.
*Handling questions and objections confidently, addressing concerns and helping customers reach a decision.
*Keeping customer information, enquiries and follow-up activity accurately recorded.
*Liaising with colleagues where additional information or support is required.
*Escalating more complex queries appropriately and ensuring customers receive a timely response.
*Working towards individual and team objectives while maintaining a strong focus on customer satisfaction.
*Following company procedures and ensuring all customer interactions are handled professionally and accurately.

About You
We’re looking for someone who is naturally personable, confident and customer focused, with the ability to have a conversation with a customer, understand what they are looking for and provide the right advice.

You could currently be working as a:
Customer Service Advisor | Customer Service Executive | Sales Advisor | Customer Advisor | Client Services Advisor | Sales Administrator | Customer Support Advisor | Account Coordinator

You’ll ideally bring:
*Previous experience in customer service, sales, customer support or a similar customer facing environment.
*Excellent communication skills, both written and verbal.
*A friendly and confident telephone manner.
*The ability to listen carefully, ask the right questions and understand customer requirements.
*Confidence explaining information, products or services to customers.
*Strong relationship-building and rapport skills.
*A commercially aware approach, with the confidence to recognise and pursue opportunities to secure orders.
*The ability to handle questions, concerns and objections professionally.
*Strong attention to detail, particularly when dealing with customer information and quotations.
*Good organisational skills and the ability to manage multiple enquiries and follow-ups.
*A positive, proactive and professional approach.
*The ability to work collaboratively as part of a wider team.

What’s On Offer?
*Up to £28,000 per annum
*Monday - Friday, 9:00am - 5:00pm
*Customer focused role with a commercial element
*Established and supportive business
*Friendly working environment
*Opportunity to develop product and industry knowledge
*Varied role with plenty of customer interaction
*Opportunity to build longer term relationships with customers

If you’re someone who enjoys helping people, is confident having conversations with customers and has the commercial awareness to turn a great customer experience into an order, we’d like to hear from you.

APPLY TODAY!

Our Guarantee
Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, ***, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.