Full job descriptionFront of House and Hospitality Coordinator

Location: Central London (Office-based with occasional hybrid working)
Contract: Permanent | Full-time
Salary: £28,840

The Opportunity

An exciting opportunity has arisen for a professional and customer-focused Front of House and Hospitality Coordinator to join a busy hospitality and events team. This role is ideal for someone who enjoys delivering exceptional visitor experiences, coordinating events and ensuring the smooth day-to-day operation of a prestigious venue.

The Role

You’ll be joining an organisation built on the values of Collaboration, Creativity, Empathy, Excellence, Integrity, Resilience and Respect. These values foster a supportive, inclusive and innovative culture where people are encouraged to share ideas, develop their skills and deliver high-quality work while making a meaningful contribution.

Reporting to the Front of House and Sales Manager, you will be responsible for providing a professional reception service, coordinating hospitality operations and supporting the delivery of internal and external events. This varied role combines front-of-house responsibilities with event planning, stakeholder liaison and operational support.

Key responsibilities include:

• Managing reception services and acting as the first point of contact for visitors, clients and stakeholders
• Welcoming guests, managing visitor sign-in procedures and coordinating deliveries and collections
• Handling telephone, email and in-person enquiries professionally and efficiently
• Supporting the planning and delivery of internal and external events
• Organising and chairing event planning meetings and communicating event requirements to relevant teams
• Managing room bookings, site visits and event logistics
• Producing event signage, hospitality materials and post-event communications
• Monitoring event feedback and implementing service improvements
• Conducting new starter inductions and supporting front-of-house procedures
• Acting as a Health & Safety representative, including fire warden and first aider responsibilities (training provided where required)
• Working closely with facilities, catering and AV teams to ensure successful event delivery

About You

Essential:
• Previous experience within hospitality, events, front-of-house or customer service environments
• Excellent communication and interpersonal skills
• Strong customer service focus and a proactive, solutions-led approach
• Good organisational and time management skills
• Ability to manage multiple priorities in a busy environment
• Strong IT skills, including Microsoft Office applications
• Professional, diplomatic and confident manner
• Willingness to work flexible hours, including occasional early mornings, evenings and weekends

Benefits

• 34 days annual leave
• 16% employer pension contribution
• Subsidised staff canteen
• Flexible working and core hours framework
• Annual pay and merit awards
• Interest-free season ticket loan
• Enhanced family-friendly and employee policies
• Staff wellbeing support programme
• Regular social activities and events
• Fresh fruit, complimentary tea and coffee, and additional workplace benefits

Morgan Spencer – Your Career, Our Expertise

Morgan Spencer is one of London’s leading Executive Secretarial and Business Support recruitment consultancies, connecting high-calibre professionals with outstanding opportunities.

Equal Opportunities

Morgan Spencer is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.

Confidentiality & GDPR

All applications are handled in strict confidence and in full compliance with UK GDPR. Your information will be used solely for recruitment purposes and will not be shared without your consent.

Morgan Spencer Limited, registered in England & Wales No: 4254114.