Full job descriptionIf you’re confident on the phone, enjoy speaking to customers and love finding solutions, this Outbound Customer Service Executive role could be a great opportunity for you.
Due to the success of a new contract, this growing business is looking for two new team members to join its customer service team. You’ll spend much of your day making outbound calls to existing customers, discussing their accounts, answering questions and working with them to agree suitable payment solutions.
This is a customer-focused role where building rapport, listening and communicating confidently are key – and with uncapped commission, you’ll also be rewarded for your success.
What’s in it for you?
Work hours: Monday to Friday, 9am to 5.00pm
Salary: £25,000 base with realistic OTE of £37,000 in year one
20 days annual leave, Christmas to New Year shutdown, your birthday off and the option to buy more holiday
Access to BHSF, private medical appointments, mental health resources and death in service insurance
Apprenticeships, online training and clear progression opportunities
Casual dress days, team socials and recognition for long service
Free on-site parking and discounted travel options
Outbound Customer Service Executive Responsibilities:
Making outbound calls to existing customers to discuss their accounts and understand their individual circumstances
Building rapport with customers and having positive, solution-focused conversations
Working with customers to agree suitable payment solutions and arrangements
Delivering excellent customer service while working towards individual and team targets
Handling inbound calls and resolving customer account queries professionally
Taking secure payments over the phone when required
Providing clear and accurate information to customers regarding their accounts
Updating customer records following every conversation, ensuring information is accurate and up to date
Following up with customers as required and maintaining regular communication
Outbound Customer Service Executive Skills and Experience:
Previous experience within a telephone-based customer service, outbound calling, contact centre or similar role
Confident making outbound calls and comfortable speaking to a wide range of customers
A strong customer service approach with the ability to listen, understand and find solutions
Excellent communication skills with the ability to build rapport quickly
Comfortable working towards targets within a busy, fast-paced environment
Confident using Microsoft Office and updating customer systems
Professional, resilient and positive, with the ability to handle different types of customer conversations
Previous collections or credit control experience would be advantageous but isn’t essential