Full job descriptionField IT Support Engineer
We are looking for an experienced Field IT Support Engineer to provide technical support across a geographically dispersed group of sites.
You will be responsible for maintaining and supporting desktop systems, networks and workplace technology, diagnosing hardware and software issues, and providing high-quality technical support to users both remotely and on-site.
This is a customer-facing role requiring someone who is technically capable, proactive and comfortable working independently across multiple locations.
Key Responsibilities*Provide on-site and remote technical support across multiple locations.
*Install, configure and maintain desktops, laptops and other workplace technology.
*Diagnose and resolve hardware, software, application and network issues.
*Support Windows 10 and Windows 11 environments.
*Provide Microsoft 365 / Office 365 support and administration.
*Install and support business applications and software.
*Support printers, mobile devices, meeting-room technology and other workplace equipment.
*Troubleshoot LAN/WAN and general connectivity issues.
*Proactively monitor systems and networks and identify potential issues.
*Build and maintain technical documentation.
*Assist with equipment replacements, deployments and site roll-outs.
*Support new site implementations and site decommissioning where required.
*Manage incidents and service requests through to resolution within agreed SLAs.
*Escalate issues to third parties where appropriate and monitor them through to completion.
*Work closely with wider infrastructure, support and technical teams.
*Provide excellent customer service and build strong relationships with internal users.
*Travel to different sites at short notice where required.
Essential Skills & Experience*Strong experience supporting desktops and laptops in a technical support environment.
*Good knowledge of Windows 10 and Windows 11.
*Strong Microsoft 365 / Office 365 support experience.
*Experience with application support and software installation.
*Good understanding of LAN/WAN networking and connectivity troubleshooting.
*Knowledge of servers, networks and cloud-hosted solutions.
*Experience supporting iOS and Android mobile devices.
*Experience with MDT or similar desktop/laptop deployment and imaging technologies.
*Knowledge of firewalls, proxies and antivirus solutions.
*Strong troubleshooting and problem-solving abilities.
*Excellent communication and customer service skills.
*Ability to work independently, prioritise workloads and use initiative.
*A proactive, positive and solution-focused approach.
*Full UK/EU driving licence.
Desirable Experience
Experience with any of the following would be advantageous:
*ITIL V4 Foundation.
*Sophos.
*Mimecast.
*PDQ.
*Logitech meeting-room technology.
*PowerShell.
*ManageEngine ServiceDesk Plus.
*Enterprise application support.
Role Requirements
This is a predominantly field-based position, so extensive travel between sites is required.
The successful candidate must:
*Be comfortable travelling to different locations at short notice.
*Hold a full UK/EU driving licence.
*Be flexible regarding working locations and schedules.
*Be comfortable with occasional early or late travel.
*Be willing to stay away from home overnight when required.
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